Sr Business Intelligence Analyst, Internet Performance Reporting

$80,600 - $145,500/Yr

T-Mobile - Denver, CO

Full-time - Mid Level

Hybrid - Denver, CO

Telecommunications

About the position

At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package - this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. That's how we're UNSTOPPABLE for our employees! The Broadband Business Intelligence team supports business decision making through the delivery of key commercial and marketing performance insights to unravel the intricate problems that come with being a wireless ISP. The Senior Business Intelligence Analyst role is responsible for guiding the business through the analysis (and communication) of quantitative & qualitative data. The right person will be experienced in visual storytelling on the impact of marketing campaigns/tactics and know how to go from requirements gathering to presentation, with tailored content for varying levels of audience. Insights and analysis generated in this role will be critical to driving decisions about business/product performance across the broadband organization. This role requires the creation of customer centric solutions driven by data analysis, business acumen, creativity, and effective communication. This position will participate in the design and development of reporting structures and interfaces, as well as model building. This is a hybrid position required to be working in-office at least 3 days a week.

Responsibilities

• Support the business intelligence needs of the business by using data from various sources (e.g. AWS Redshift, Azure, Databricks). Guide data strategy across multiple touch points (e.g. new third party data acquisition and integration).
• Lead the process of driving core insights from available data and create strategies to improve the customer experience & performance. This involves collaboration with Marketing Managers, Data Scientists, and others.
• Early involvement in enterprise projects to define reporting needs & incorporating those needs into system design.
• Create comprehensive dashboards from different data sources for presentations to senior management on verbal and written forms.
• Provide recommendations to cross-functional teams, resulting in process improvement.

Requirements

• Bachelor's Degree in statistics, business, or a related field; or 4 years of related work experience.
• 4 years of Data Visualization & Storytelling with Tableau
• 4 Years of experience with performant querying of databases (SQL)
• Be able to work on multiple projects simultaneously
• Good communication skills to all levels of technical expertise
• At least 18 years of age
• Legally authorized to work in the United States

Benefits

• Medical, dental and vision insurance
• Flexible spending account
• 401(k)
• Employee stock grants
• Employee stock purchase plan
• Paid time off and up to 12 paid holidays
• Paid parental and family leave
• Family building benefits
• Back-up care
• Enhanced family support
• Childcare subsidy
• Tuition assistance
• College coaching
• Short- and long-term disability
• Voluntary AD&D coverage
• Voluntary accident coverage
• Voluntary life insurance
• Voluntary disability insurance
• Voluntary long-term care insurance
• Mobile service & home internet discounts
• Pet insurance
• Access to commuter and transit programs