Sr. Business Management Specialist (Digital/Contact Center Lead)

$110,760 - $178,880/Yr

TD Bank - Philadelphia, PA

Full-time - Mid Level

Philadelphia, PA

10,001+ employees

Credit Intermediation and Related Activities

About the position

The Sr. Business Management Specialist (Digital/Contact Center Lead) at TD Bank is responsible for leading significant business management functions and strategy planning for complex and high-risk initiatives. This role involves liaising across the organization, primarily interfacing with executive and functional stakeholders, and managing multiple projects with enterprise-wide impact. The position requires a seasoned specialist with deep knowledge in business management and strategy, focusing on long-term planning and execution of policies and processes across various functional areas.

Responsibilities

• Lead significant business management functions and strategy planning for complex initiatives.
• Interface with executive and functional stakeholders to ensure alignment and execution of strategies.
• Manage and prioritize multiple projects with enterprise-wide impact.
• Provide thought leadership and facilitate discussions with executive audiences.
• Ensure compliance with internal and external requirements in business operations.
• Participate in cross-functional initiatives as a subject matter expert.
• Support a positive work environment that promotes service, quality, and teamwork.

Requirements

• Undergraduate degree in a relevant field.
• 10+ years of relevant experience in business management and strategy.

Nice-to-haves

• Proven experience managing the office of the Head of Digital Banking and Contact Centers.
• Strong analytical skills and attention to detail.
• Experience with strategy development and PowerPoint presentations.
• Excellent communication and relationship-building skills.

Benefits

• Base salary and variable compensation/incentive awards.
• Health and well-being benefits.
• Savings and retirement programs.
• Paid time off including Vacation PTO, Flex PTO, and Holiday PTO.
• Banking benefits and discounts.
• Career development opportunities.