Sr. Business Management Specialist (Digital/Contact Center Lead)

$110,760 - $178,880/Yr

TD Bank - Washington, DC

Full-time - Senior

Washington, DC

10,001+ employees

Credit Intermediation and Related Activities

About the position

The Sr. Business Management Specialist (Digital/Contact Center Lead) at TD Bank is responsible for leading significant business management functions and strategy planning for complex and high-risk initiatives. This role involves liaising across the organization and primarily interfacing with executive and functional stakeholders to ensure alignment and effective implementation of strategies that support the overall business objectives. The position requires a deep understanding of enterprise-level operations and the ability to manage multiple projects simultaneously, focusing on long-term planning and execution.

Responsibilities

• Lead significant business management functions and strategy planning for complex initiatives.
• Interface with executive and functional stakeholders to ensure alignment on strategic priorities.
• Manage and prioritize multiple projects, ensuring effective implementation of policies and processes across functional areas.
• Provide thought leadership and direction to executive audiences, developing roadmaps and strategic plans.
• Assess emerging trends and regulatory requirements, identifying issues and recommending actions to senior management.
• Facilitate governance meetings and implement action plans to address performance and risk issues.
• Support a positive work environment that promotes quality, innovation, and teamwork.

Requirements

• Undergraduate degree in a relevant field.
• 10+ years of relevant experience in business management and strategy.

Nice-to-haves

• Proven experience managing the office of the Head of Digital Banking and Contact Centers.
• Strong analytical skills and attention to detail.
• Experience with strategy development and PowerPoint presentations.
• Excellent communication and relationship-building skills.

Benefits

• Base salary and variable compensation/incentive awards.
• Health and well-being benefits.
• Savings and retirement programs.
• Paid time off including Vacation PTO, Flex PTO, and Holiday PTO.
• Banking benefits and discounts.
• Career development opportunities.