Sr. Business Management Specialist (Digital/Contact Center Lead)

$110,760 - $178,880/Yr

TD Bank - Mount Laurel Township, NJ

Full-time - Mid Level

Mount Laurel Township, NJ

10,001+ employees

Credit Intermediation and Related Activities

About the position

The Sr. Business Management Specialist (Digital/Contact Center Lead) at TD Bank is responsible for leading significant business management functions and strategy planning for complex and high-risk initiatives. This role involves liaising across the organization and primarily interfacing with executive and functional stakeholders to ensure alignment and effective implementation of strategies that support the overall business objectives.

Responsibilities

• Lead significant business management functions and strategy planning for complex initiatives.
• Interface with executive and functional stakeholders to ensure alignment on strategic priorities.
• Manage and prioritize multiple projects simultaneously, focusing on long-range planning.
• Provide thought leadership and facilitate key discussions with executive audiences.
• Ensure compliance with internal and external requirements in business operations.
• Actively manage relationships with corporate and control functions to align with enterprise requirements.
• Participate in cross-functional initiatives as a subject matter expert.

Requirements

• Undergraduate degree in a relevant field.
• 10+ years of relevant experience in business management and strategy.

Nice-to-haves

• Proven experience in managing the office of the Head of Digital Banking and Contact Centers.
• Strong analytical skills and attention to detail.
• Experience with strategy development and PowerPoint presentations.
• Excellent communication and relationship-building skills.

Benefits

• Base salary and variable compensation/incentive awards.
• Health and well-being benefits.
• Savings and retirement programs.
• Paid time off including Vacation PTO, Flex PTO, and Holiday PTO.
• Banking benefits and discounts.
• Career development opportunities.