Sr. Business Operations Manager

$82,500 - $187,990/Yr

PayPal - San Jose, CA

Full-time - Senior

Hybrid - San Jose, CA

Credit Intermediation and Related Activities

About the position

PayPal is committed to building and scaling the next generation of payment integration technologies for merchants, consumers, and developers globally. We are seeking a highly motivated and strategic Sr. Business Operations Manager to lead global initiatives that support engineering and product teams in delivering best-in-class payment solutions and next-generation payments technologies. This role is pivotal in driving operational excellence, enabling cross-functional alignment, and ensuring the successful execution of key initiatives that advance our payments platform.

Responsibilities

• Drive strategic planning, execution, and coordination of global initiatives to support engineering and product teams in building cutting-edge payment technologies.
• Develop and manage dashboards, KPIs, and reporting frameworks to provide actionable insights for leadership and track the performance of key initiatives.
• Work closely with engineering, product, and business teams to align priorities, identify dependencies, and streamline processes across global operations.
• Proactively identify risks and challenges within initiatives, develop mitigation plans, and drive resolution in partnership with stakeholders.
• Design and implement strategies to support diverse regional payment needs, regulatory requirements, and operational challenges.
• Oversee and manage multiple initiatives, ensuring alignment with organizational goals, resource allocation, and timely delivery of milestones.
• Support geographically distributed teams with tailored frameworks and tools that address regional needs, regulatory requirements, and cultural considerations.
• Support product and engineering teams in launching innovative solutions by providing operational support, insights, and frameworks that accelerate development and deployment.
• Prepare executive-level reports, presentations, and updates to communicate progress, challenges, and outcomes of initiatives to senior leadership.
• Represent the organization internally and externally with clarity and confidence, communicating the value and vision of the platform to senior executives, partners, and stakeholders.

Requirements

• 8+ years of experience in business operations, program management, or a related role, preferably in payments technologies or financial technology sectors.
• Strong experience with analytics tools (e.g., Tableau, Looker, Excel) to create dashboards, analyze data, and deliver insights that drive decision-making.
• Demonstrated ability to prepare executive-level reports and presentations, distilling complex information into clear, actionable insights.
• Expertise in managing complex initiatives, with a strong ability to prioritize, allocate resources, and deliver results in a dynamic environment.
• Strong communication skills in English and ability to drive cross-functional leadership needed.
• Prior experience in financial technologies, banking, and finance sectors in global markets is a plus.
• A Bachelor's degree in business, operations, or a technical-related field. MBA or equivalent advanced degree is strongly preferred.

Benefits

• Flexible work environment
• Employee shares options
• Health and life insurance
• Generous health, wellness, and financial plans