Sr, Business Planning Manager, ProServe Business Operations and Adivisory

Amazon - Arlington, VA

Full-time - Mid Level

Arlington, VA

Sporting Goods, Hobby, Musical Instrument, Book, and Miscellaneous Retailers

About the position

We are looking for an Operations and Planning Manager to join our ProServe team at Amazon Web Services (AWS). In this pivotal role, you will be responsible for driving a consistent Rhythm of the Business (RoB) that aligns with the Global ProServe RoB. You will work closely with Business Operations managers, Business Leaders, Central Operations, and Geo Finance to influence and drive operational rigor and excellence. Your success will hinge on your ability to proactively plan processes and automate regular cadences, ensuring that business recommendations are actionable, data-driven, precise, and relevant to the business segment. Your primary focus will be on business planning, where you will collaborate with Geo and Operations leaders to formulate a local planning strategy that aligns with ProServe's worldwide strategy. You will own and adapt the local planning process and framework, ensuring that it addresses both local challenges and global priorities. This includes developing data-driven analyses and conclusions for our planning processes and strategic initiatives, defining metrics to measure business performance, and leading a standard cadence of operations such as goal setting and revenue reviews. In addition to business planning, you will own the process and framework for various business reviews, including WBR, MMR, MBR, and QBR. You will be responsible for writing compelling, precise, and data-informed narratives and creating concise presentations suitable for senior leadership. Your role will also involve driving collaboration across functional organizations and managing end-to-end forecasting in alignment with global guidelines. As a Program Manager, you will drive and deliver key operational initiatives from ideation through implementation, providing day-to-day cross-functional coordination and program oversight. You will monitor progress, report on status, and flag or resolve risks to ensure successful program delivery. This role is critical in supporting the long-term vision and strategy of ProServe, making your contributions vital to the success of the organization.

Responsibilities

• Drive a consistent Rhythm of the Business (RoB) aligning with the Global ProServe RoB.
• Work with Geo and Operations leaders to formulate local planning strategy in line with ProServe's worldwide strategy.
• Own and adapt the local planning process and framework, addressing local challenges and global priorities.
• Develop data-driven analysis and conclusions for planning processes and strategic initiatives.
• Define metrics required to measure business performance and compare actual data to forecasted values.
• Identify important analyses for supporting necessary change management in support of the long-term vision and ProServe strategy.
• Lead a standard cadence of operations, including goal setting and revenue reviews.
• Manage and assist in the development of the annual operating plan.
• Own the process and framework for WBR, MMR, MBR, and QBR business reviews, tracking initiatives and actions as part of the business plan.
• Write compelling, precise, and data-informed narratives and create presentations for senior leadership.
• Drive collaboration and coordination with all functional organizations across the Business Unit.
• Own end-to-end forecasting, setting guidelines for the local Geo in alignment with global guidelines.
• Drive and deliver key operational initiatives from ideation through implementation.
• Provide day-to-day cross-functional coordination and program oversight, monitoring progress and reporting on status.

Requirements

• Bachelor's degree or equivalent.
• 10+ years of experience in Strategy, Planning, Operations, or FP&A within a Professional Services organization with over $100M in annual revenue.
• 5+ years' experience communicating goals and strategies across multiple leadership levels.
• Project management skills with the ability to set goals and lead programs.
• Excellent writing and presentation skills, with the ability to generate and communicate meaningful growth metrics.

Nice-to-haves

• Experience using Salesforce or other CRM tools or BI tools.
• Experience presenting to senior leadership.
• Master's degree or equivalent.
• Ability to operate within a constantly changing environment with a strong bias for action.
• Demonstrated ability to work in ambiguity and scale systems, processes, and teams.
• Experience proactively recognizing challenges and working with various teams and data sources to diagnose problems and recommend solutions.

Benefits

• Diverse experiences and inclusive team culture.
• Mentorship and career growth opportunities.
• Work-life balance with flexibility in working culture.