Sr, Business Planning Manager, ProServe Business Operations and Adivisory

Amazon - Austin, TX

Full-time - Senior

Austin, TX

Sporting Goods, Hobby, Musical Instrument, Book, and Miscellaneous Retailers

About the position

We are looking for an Operations and Planning Manager to join our ProServe team. In this role, you will drive a consistent Rhythm of the Business (RoB) aligning with the Global ProServe RoB. Working in close partnership with the Business Operations managers, Business Leaders, Central Operations, and Geo Finance, you are someone who knows how to influence through others to get things done. Success is all about driving operational rigor and excellence through proactive process planning and automation on regular cadences. You will earn trust by making business recommendations that are actionable, data-driven, precise, and reflect business-segment nuances and relevancy. In terms of business planning, you will work with our Geo and Operations leaders to formulate local planning strategy in line with ProServe's worldwide strategy. You will own and adapt the local planning process and framework, ensuring that the plan considers all necessary local and global functions and addresses both local challenges and global priorities. Your role will involve developing data-driven analysis and conclusions for our planning processes and business unit strategic initiatives, defining the metrics required to measure business performance, and comparing actual data to forecasted values. You will also identify the most important analyses for supporting necessary change management in support of the long-term vision and ProServe strategy, lead a standard cadence of operations (e.g., goal setting, revenue reviews, etc.), and manage and assist in the development of the annual operating plan. Regarding business reviews and reporting, you will own the process and framework for WBR, MMR, MBR, QBR business reviews, tracking of initiatives and actions as part of the business plan. You will lead local Strategy Document work including OP1 and OP2, writing compelling, precise, and data-informed narratives and building concise and illustrative presentations suitable for presentation at the most senior leadership level. Additionally, you will drive and support strategic initiatives, including key projects to establish comprehensive mechanisms, and drive collaboration and coordination with all functional organizations across the Business Unit. You will also own end-to-end forecasting, setting guidelines for the local Geo in alignment with global guidelines. In terms of program management, you will be responsible for driving and delivering on key operational initiatives from ideation through implementation. This includes providing day-to-day cross-functional coordination and program oversight, monitoring progress, reporting on status, and flagging/resolving risks to program delivery.

Responsibilities

• Drive a consistent Rhythm of the Business (RoB) aligning with the Global ProServe RoB.
• Work with Geo and Operations leaders to formulate local planning strategy in line with ProServe's worldwide strategy.
• Own and adapt the local planning process and framework, ensuring it addresses local challenges and global priorities.
• Develop data-driven analysis and conclusions for planning processes and business unit strategic initiatives.
• Define metrics required to measure business performance and compare actual data to forecasted values.
• Identify important analyses for supporting necessary change management in support of the long-term vision and ProServe strategy.
• Lead a standard cadence of operations (e.g., goal setting, revenue reviews, etc.).
• Manage and assist in the development of the annual operating plan.
• Own the process and framework for WBR, MMR, MBR, QBR business reviews, tracking initiatives and actions as part of the business plan.
• Lead local Strategy Document work including OP1 and OP2.
• Write compelling, precise, and data-informed narratives and build concise presentations for senior leadership.
• Drive and support strategic initiatives, including key projects to establish comprehensive mechanisms.
• Drive collaboration and coordination with all functional organizations across the Business Unit.
• Own end-to-end forecasting, setting guidelines for the local Geo in alignment with global guidelines.
• Provide day-to-day cross-functional coordination and program oversight, monitoring progress, reporting on status, and flagging/resolving risks.

Requirements

• Bachelor's degree or equivalent.
• 10+ years of experience working in Strategy, Planning, Operations or FP&A within a Professional Services organization with over $100M in annual revenue.
• 5+ years' experience communicating goals and strategies across multiple leadership levels of an organization.
• Project management skills with the ability to set goals and lead programs.
• Excellent writing and presentation skills and the ability to generate and communicate meaningful growth metrics.

Nice-to-haves

• Experience using Salesforce (or other CRM tool) or BI tools.
• Experience presenting to senior leadership.
• Master's degree or equivalent.
• Ability to operate within a constantly changing environment with a strong bias for action.
• Demonstrated ability to work in ambiguity and scale systems, processes, and teams.
• Demonstrated experience proactively recognizing a challenge or problem and working with various teams and data sources to diagnose the problem and recommend solutions.

Benefits

• Diverse experiences and encouragement to apply even if not meeting all preferred qualifications.
• Mentorship and career growth opportunities.
• Work-life balance with a focus on flexibility.