Sr Business Systems Analyst - PLM Dev Ops

Arthrex - Naples, FL

Full-time - Mid Level

Naples, FL

Miscellaneous Manufacturing

About the position

The Sr Business Systems Analyst - PLM Dev Ops at Arthrex is responsible for supporting Dev Ops processes related to the PLM suite, including PTC Windchill and Thingworx systems. This role focuses on enabling automation for deployment, testing, and monitoring, while also maintaining system operations and facilitating changes within a multi-functional IT team. Strong communication, analytical skills, and technical project management are essential for success in this position.

Responsibilities

• Participate in Requirements gathering sessions to understand business requirements.
• Configure the system landscape to support the business requirements.
• Evaluate system schema and data models to perform data migration tasks.
• Develop customization in a supported programming language.
• Perform testing and validation of the software to the specifications.
• Perform and support integrations between PLM and ALM software.
• Respond to system failures, outages, and security incidents in a timely and effective manner.
• Articulate design considerations, trade-offs, and recommendations for technical solutions.
• Provide technical guidance and troubleshooting of issues in PLM software.

Requirements

• Bachelor's degree required
• At least five years' experience within IT or related Engineering support function required.
• Experience creating and maintaining automated deployment pipelines using tools like Jenkins, GitLab CI/CD, or Azure DevOps to streamline the release process.
• Experience with Windchill or similar PLM software.
• Capable of troubleshooting software issues and debugging software programs.

Nice-to-haves

• Exposure to PTC products such as Windchill and Thingworx will be a plus.
• Previous experience in Pharma or Medical Device industry would be preferable.
• Exposure to PTC system build and pipeline deployment of software on specified hardware or cloud environments.
• Experience in build deployment using ant and infrastructure as code tools like Terraform or CloudFormation.
• Experience with software test cycles and collaboration with QA teams to identify, track, and resolve defects.
• Exposure to automated testing and development of automated test scripts using tools like Selenium, Cucumber, or JMeter.
• Experience with monitoring tools (e.g., Nagios, Zabbix) to track system health, performance, and resource utilization.
• Exposure to integrating PTC Windchill and ThingWorx with other enterprise systems (e.g., ERP, CRM, IoT platforms) using APIs or middleware.

Benefits

• Medical, Dental and Vision Insurance
• Company-Provided Life Insurance
• Voluntary Life Insurance
• Flexible Spending Account (FSA)
• Supplemental Insurance Plans (Accident, Cancer, Hospital, Critical Illness)
• Matching 401(k) Retirement Plan
• Annual Bonus
• Wellness Incentive Program
• Free Onsite Medical Clinics
• Free Onsite Lunch
• Tuition Reimbursement Program
• Trip of a Lifetime
• Paid Parental Leave
• Paid Time Off
• Volunteer PTO
• Employee Assistance Provider (EAP)