Sr Business Systems Analyst SAP CS/SM

Arthrex - Fort Myers, FL

Full-time - Mid Level

Fort Myers, FL

Miscellaneous Manufacturing

About the position

The Sr Business Systems Analyst SAP CS/SM at Arthrex is responsible for developing efficient and well-structured technical solutions for the Customer Service departments, focusing on SAP Customer Service and Service Management. This role involves hands-on functional configuration in SAP CS/SM and SD modules, providing support through system configuration, testing, and change management processes. The analyst will facilitate process improvements, engage with business and IT, and ensure high-quality solutions that meet business requirements.

Responsibilities

• Responsible for hands-on functional configuration in SAP CS, SM, and SD modules.
• Demonstrates expertise in Arthrex core application systems.
• Participates in gathering user/customer requirements and quantifying appropriate actions.
• Analyzes business process potentials for streamlining and improvements in efficiencies.
• Partners with the business to develop technology-enabled solutions.
• Refines and enhances solution designs based on industry standards and global best practices.
• Provides functional consulting on complex SAP projects including rollouts.
• Designs and delivers high-quality solutions through system configuration and/or development that meet overall business requirements.
• Interfaces with COE functional experts and business process owners to facilitate process improvement and develop new functionality.
• Organizes workshops and proof of concepts (POC) in SAP for the solutions offered.
• Develops documentation for systems and processes.
• Effectively completes transfer knowledge to the customer for ongoing support.
• Develops and manages project plans for subject area.
• Designs, documents, and implements unit, integration, and parallel test plans.
• Participates in user functional and technical specification creation.
• Communicates technical information in a non-technical manner to the Business team.

Requirements

• Bachelor's Degree required; Master's Degree preferred.
• Degree in Computer Science or related field preferred.
• 5 years of hands-on experience with SAP CS, SM, SD required.
• Hands-on experience with SAP ECC required.
• Understanding of the ASAP methodology.
• Experience configuring and delivering SAP solutions with Service Contracts, Warranties, Notifications, Repair Orders, Service Orders, Pricing, Resource related billing.
• Experience working with business process flows for consignment sales.
• Experience with functionality of Equipment, Serialization, Task lists, SAP Installed Base.
• Experience with Customer Service / Service Management and Repair configuration.
• Familiarity with integration touch points with other functional areas - Materials Management (MM), Sales & Distribution (SD), Production Planning (PP) and Service Management (SM).
• SAP Experience in the medical devices, biotech, healthcare or Pharma industries.
• Experience with SAP Solution Manager.
• Experience with SAP Add-ons/Bolt-ons is a plus.
• ABAP debugging experience is a plus.

Nice-to-haves

• Experience with SAP Add-ons/Bolt-ons is a plus.
• ABAP debugging experience is a plus.

Benefits

• Medical, Dental and Vision Insurance
• Company-Provided Life Insurance
• Voluntary Life Insurance
• Flexible Spending Account (FSA)
• Supplemental Insurance Plans (Accident, Cancer, Hospital, Critical Illness)
• Matching 401(k) Retirement Plan
• Annual Bonus
• Wellness Incentive Program
• Free Onsite Medical Clinics
• Free Onsite Lunch
• Tuition Reimbursement Program
• Trip of a Lifetime
• Paid Parental Leave
• Paid Time Off
• Volunteer PTO
• Employee Assistance Provider (EAP)