Sr. Client Service Associate

$55,266 - $92,123/Yr

LPL Financial - Austin, TX

Full-time - Entry Level

Austin, TX

Securities, Commodity Contracts, and Other Financial Investments and Related Activities

About the position

The Sr. Client Service Associate at LPL Financial plays a crucial role in supporting financial advisors by providing administrative assistance and ensuring a high level of client service. This position is designed for individuals who are passionate about enhancing client experiences and improving financial wellbeing. The role involves managing client interactions, maintaining accurate records, and facilitating communication between clients and advisors, all while contributing to the growth of the advisors' businesses.

Responsibilities

• Inbound client calls, schedule appointments, and prepare materials for client meetings
• Keep client management systems up-to-date with client information
• Assist with various documentation requirements for new business
• Manage account activities that are operational in nature - new accounts, cash management, transfers, and account maintenance
• Conduct proactive outreach to clients and advisors on time sensitive activities
• Assume ownership of inquiries and requests; communicate with internal departments to ensure clients' expectations for timely service delivery are met
• Educate clients on account services, capabilities, and new technology
• Partner with Financial Advisor to strategize on opportunities to meet the needs of clients
• Independently hold routine meetings with established clients when needed
• Assist in executing trades for clients as needed to support the Financial Advisor

Requirements

• Strong customer focus, excellent verbal and written communication skills
• Proven ability to independently and efficiently manage multiple projects concurrently in a fast-paced environment
• Organized with a strong attention to detail and problem-solving abilities
• Outstanding interpersonal skills with the ability to build and foster relationships with clients, coworkers, and internal/external partners
• Strong analytical skills and ability to research information
• Demonstrates drive, initiative, and motivation
• Proficiency in Microsoft Word, Excel, and PowerPoint; CRM applications
• Able to utilize internal resources, training & self-service options available
• Prior Customer Service experience; financial services background required
• Experience in role as a Client Service Associate or similar role

Nice-to-haves

• Series 66 and Series 7 license
• Bachelor's degree; preferably in Business, Accounting or Finance
• Experience working with Financial Advisors, Branch and Home Office support teams
• Additional financial services certifications/designations

Benefits

• 401K matching
• Health benefits
• Employee stock options
• Paid time off
• Volunteer time off