Sr. Cloud Technical Account Manager , AWS Enterprise Support

Amazon - Arlington, VA

Full-time - Mid Level

Arlington, VA

Sporting Goods, Hobby, Musical Instrument, Book, and Miscellaneous Retailers

About the position

The Sr. Cloud Technical Account Manager (TAM) at AWS Enterprise Support serves as the principal technical advisor for customers, helping them maximize the value of AWS services. This role focuses on proactive engagement with clients to drive adoption and operational health of their AWS environments, rather than direct troubleshooting. The TAM collaborates with engineers and service teams to resolve issues and provides strategic guidance to ensure customers' success across various industries.

Responsibilities

• Act as the principal technical advisor and 'voice of the customer' for AWS Enterprise Support clients.
• Work proactively to craft and execute strategies for customer adoption of AWS services.
• Provide advocacy and strategic technical guidance to help plan and build solutions using best practices.
• Maintain operational health and resilience of customers' AWS environments.
• Develop close relationships with customers to understand their business needs and technical challenges.
• Drive discussions with senior leadership regarding incidents, trade-offs, support, and risk management.

Requirements

• Bachelor's Degree in Computer Science, Math, or related discipline, and 7+ years of equivalent work experience or 9+ years of related work experience.
• 7+ years of technical engineering experience.
• Experience in Information Technology operations.

Nice-to-haves

• 7+ years of experience with operational parameters and troubleshooting for Compute, Storage, Networking, CDN, Databases, DevOps, Big Data and Analytics, Security, or Applications Development in a distributed systems environment.
• Internal enterprise or external customer-facing experience as a technical lead.
• Professional oral and written communication skills, presenting to an audience containing one or more executive team member(s).
• Experience in a 24x7 operational services or support environment.
• Experience with AWS services and/or other cloud offerings.

Benefits

• Flexible work hours and arrangements.
• Mentorship and career growth opportunities.
• Diversity and inclusion programs.
• Work-life balance initiatives.