Sr. Cloud Technical Account Manager

$138,200 - $239,000/Yr

Amazon - Seattle, WA

Full-time - Mid Level

Seattle, WA

Sporting Goods, Hobby, Musical Instrument, Book, and Miscellaneous Retailers

About the position

The Sr. Cloud Technical Account Manager (TAM) at Amazon Web Services (AWS) plays a crucial role in supporting customers across various industries by providing strategic technical guidance and advocacy. This position focuses on driving customer adoption of AWS services, ensuring operational health, and acting as the primary technical advisor to clients, ranging from startups to Fortune 500 companies. The TAM collaborates with engineering teams to resolve issues and proactively develops strategies to enhance customer experiences with AWS technologies.

Responsibilities

• Act as the principal technical advisor and voice of the customer for AWS services.
• Work with engineers and service teams to resolve customer support issues.
• Proactively craft and execute strategies to drive customer adoption of AWS services.
• Provide strategic technical guidance to help plan and build solutions using best practices.
• Maintain operational health and resilience of customers' AWS environments.
• Develop close relationships with customers to understand their business needs and technical challenges.
• Drive discussions with senior leadership regarding incidents, trade-offs, support, and risk management.

Requirements

• Bachelor's Degree in Computer Science, Math, or related discipline, and 5+ years of equivalent work experience or 7+ years of related work experience.
• 5+ years of technical engineering experience.
• Experience in Information Technology operations.

Nice-to-haves

• Understanding of the AWS Well-Architected Framework pillars and ability to apply them to customer architecture.
• Internal enterprise or external customer-facing experience as a technical lead.
• Experience applying technical or operational expertise to solve complex challenges.
• Professional oral and written communication skills, especially in presenting to executive audiences.
• Experience building resilient, secure, cost-effective, and performant systems.
• Experience in a 24x7 operational services or support environment.
• Experience with AWS services and/or other cloud offerings.
• Experience mentoring others.

Benefits

• Competitive salary based on market location and experience.
• Equity and sign-on payments as part of total compensation package.
• Full range of medical, financial, and other benefits.