Danaher - Anchorage, AK
posted 3 months ago
Integrated DNA Technologies (IDT) is the leading manufacturer of custom oligonucleotides and proprietary technologies for genomics applications. Our work is complex and cutting-edge, and our team members are curious, creative thinkers who understand that good data drives smart decisions. At IDT, we realize that although science may be uniform, people are unique. We promote a culture where engaged people are motivated and have opportunities to achieve their full potential, as part of one global team. IDT is one of 10 Life Sciences companies of Danaher. Together, we accelerate the discovery, development and delivery of solutions that safeguard and improve human health. This position is part of the Customer Relationship Management (CRM) team located in the United States of America and will be fully remote. At IDT, we are one global team. We celebrate our differences, engage in healthy debate, and are inclusive. Together, we accomplish great things! As a Senior CRM Business Analyst, you will work collaboratively with our global Customer Service, Sales, Marketing, and IT teams to recommend solutions that optimize our comprehensive CRM platform. This dynamic role requires leveraging business acumen to enhance the usability and functionality of the CRM and associated platforms, focusing on complex issues primarily related to the Lead to Post Sales Support processes. You will act as a consultant and trusted business partner, responsible for developing and executing the CRM Commercial Roadmap and implementing new functionalities. Our ultimate goal is to continuously improve the effectiveness of our CRM platform. In this role, you will have the opportunity to serve as a primary partner to our global Customer Service, Marketing, and Sales teams, reviewing processes, identifying improvement opportunities, recommending strategies, and implementing changes to boost business efficiency. You will represent the Customer Service CRM perspective on cross-functional projects, utilize your knowledge of current processes and system functionality to support CRM-related projects and continuous improvement initiatives, and collaborate closely with the IT Development team to ideate and develop effective solutions. Additionally, you will lead CRM super user meetings to gather feedback on pain points and proposed enhancements, assist in developing and prioritizing the CRM Commercial Roadmap, evaluate using Salesforce release features for business benefits, and identify training gaps to lead training sessions to increase user community knowledge, confidence, and adoption of CRM capabilities.