Sr. Commercial Loan Assistant - FT / Des Moines / On-site

About the position

This position is responsible for delivering exceptional support and serving as a liaison between our Commercial Lending Team and clients throughout the lending process. This includes but is not limited to overseeing loan documentation and processing, managing loan closings/post-closings, disbursing payments, resolving complex issues, and ensuring strict adherence to policies, procedures, and regulations. Operating with confidence and autonomy, this position will play a pivotal role in maintaining an efficient, effective, and highly customer-centric experience.

Responsibilities

• Works directly with borrower(s), Lender, and Loan Processing to compile documentation necessary to close, fund and service the loan.
• Responds to customer service calls pertaining to new and existing loan requests, loan draws, wires, pay downs/payoffs and any other loan related features.
• Monitors daily Non-Sufficient Funds (NSF) reports by obtaining necessary approvals and communicates with customers as appropriate.
• Supports the Lending team with monitoring all Business Unit tracking items.
• Leads the correspondence with attorneys preparing loan documentation, overseeing the entire process to ensure accuracy and completeness.
• Leads the collaborative effort with the Lending Team to collect and review supporting documentation.
• Serves as primary contact between external vendors such as inspectors and insurance companies.
• Ensures exceptional customer service by maintaining a thorough knowledge of procedures and regulatory requirements.
• Maintains business unit's loan files by consistently organizing and filing documents.
• Updates and maintains tracking items within lending software.
• Contacts customers to resolve Past Due Tracking Items and ensure timely resolution.
• Exhibits leadership as an individual contributor by supporting the team and company.
• Leads training with new Loan Assistants.
• Collaborates with Business Unit in reviewing various loan reports.
• Leads the notarization process of documents or arranges notarization as needed.
• Generates email correspondence and memos as directed by the Lending Team.
• Establishes and updates internal procedures for all processes.

Requirements

• Advanced knowledge and understanding of lending terminology and solid knowledge of compliance regulations.
• Ability to work independently and demonstrate time management and organizational skills.
• Ability to be a team player in a fast-paced growing organization.
• High level of ability to handle heavy workloads, including multiple tasks and interruptions.
• Ability to complete tasks with strong attention to detail.
• High level of verbal and written communication skills.
• Proficient skills with navigating bank client account software.
• Efficient skills in Word and Excel.
• Ability to complete required training by assigned due date.
• Ability to maintain predictable and reliable attendance.

Nice-to-haves

• College degree in finance, accounting or business preferred.

Benefits

• Equal employment opportunities (EEO) to all employees and applicants.