Sr. Communications Manager, DA Experience, NA DSP & DA Communications

$106,400 - $185,000/Yr

Amazon.com - Bellevue, WA

Bellevue, WA

General Merchandise Retailers

About the position

Do you want to support Amazon's mission to build the world's safest, most efficient, and sustainable delivery network by helping our Delivery Service Partners (DSPs) retain safe, satisfied, and engaged teams of drivers? We are looking for a Senior Communication Manager, DA Experience that works to support 2,500+ DSPs who employ 175,000+ Delivery Associates (DAs) operating Prime-branded vehicles on road, delivering tens of millions of packages per week through our Last Mile delivery network. Specifically, this candidate will work across multiple stakeholders to bring to life all the ways that Amazon is investing in routing and technology that impacts a driver's workday on road. You will thrive in ambiguity to translate technical and operational information into user-friendly resources and rich content to make it convenient for DSPs to manage their business. It will be critical to work across cross-functional teams of leaders, partner organizations, and stakeholder to ensure that we are launching programs through robust communication, change management strategies, and year-long campaign efforts. The ideal candidate must be a strong communicator with strategic communications and/or marketing communications experience, business acumen, and excellent writing ability. Not only will you need to help strategize on plans, you'll need to help program manage them from ideation to execution to keep things on track. You will be a thought leader who indexes high on emotional intelligence. You'll have to be comfortable with testing, learning, and even failing forward. Our environment is fast-paced and requires a candidate who isn't afraid to innovate and propose disruptive ideas. This role can be based in Nashville, TN or Seattle/Bellevue, WA.

Responsibilities

• Develop a multi-channel strategy, including written communications, executive messaging and video content
• Translate complex messaging into simple and easy-to-understand content to help launch new programs and products
• Interview DSPs and DAs and build advocacy stories
• Identify emerging topics and develop proactive plans with stakeholders
• Drive creative communication campaigns to both solve business needs and instill passion among the DSP community
• Partner with stakeholders to ingest customer listening data and use it to inform a communication strategy
• Monitor and measure the effectiveness of communications
• Partner with agencies and internal creative teams to develop compelling visual content
• Look around corners to identify key moments in time around which to build campaigns that meet DSPs and DAs where they are in their journey
• Monitor and measure the effectiveness of communications and campaigns and report out on them to leaders

Requirements

• 8+ years of professional non-internship marketing experience
• Bachelor's degree in Marketing, Communications, or a related field

Nice-to-haves

• Experience developing complex and strategic communications that educate large audiences
• Excellent prioritization skills, with the ability to help others do the same
• Experience managing both internal and agency partners as part of a holistic go-to-market strategy
• Highly developed and polished written communication skills
• Experience working autonomously to develop and propose strategies for improvements
• Strong project management skills and experience, including managing internal stakeholders and multiple projects at once
• Attention to detail, particularly when it comes to proofing copy and content
• Experience using data and metrics to drive improvements

Benefits

• Equity
• Sign-on payments
• Medical benefits
• Financial benefits
• Other benefits