Sr. Community Manager

$70,000 - $80,000/Yr

FirstService Residential - San Antonio, TX

Full-time - Mid Level

San Antonio, TX

Real Estate

About the position

The position provides management, direction, and leadership to ensure that the property portfolio is maintained and operated in accordance with the company's objectives. The role involves close collaboration with the Board of Directors and/or the developer to manage and operate the community effectively. The individual will be responsible for facilitating solutions to problems that arise between communities and internal support staff. Strong management skills, customer service skills, and time-management skills are essential for success in this role. The position requires attending Board meetings, providing guidance, and assisting in various aspects of financial management, administration, and property operations. Regular communication with the Board is crucial to establish a personal relationship and ensure alignment with the community's needs. In addition to attending Board meetings, the individual will review the quality of services provided to the Association and conduct regular property visits to offer recommendations for improvement. The role also includes preparing budgets for presentation to the Board and acting as an intermediary between owners/residents and staff to address questions and problems promptly. The individual must ensure that all records are maintained in good order and that safety procedures are followed to maintain a safe work environment. The position demands a commitment to providing five-star customer service by responding to calls and messages in a timely manner, no later than 24 hours. The successful candidate will be expected to participate in corporate committees as assigned and ensure that all maintenance manuals, equipment checklists, and service contracts are current. The role requires a detailed-oriented individual with strong multitasking abilities and a solid understanding of customer service principles. The individual must be able to read, analyze, and interpret complex documents and possess excellent verbal and written communication skills, including public speaking. Overall, this position is critical in ensuring the smooth operation of the property and maintaining high standards of service and management.

Responsibilities

• Attends Board meetings and provides guidance when appropriate.
• Assists the Board in financial management, administration, policies and procedures, property infrastructure, organization, litigation processes, property collections, maintenance and mechanical procedures.
• Reviews quality of services provided to the Association.
• Communicates regularly with the Board of Directors, establishing a personal relationship.
• Attends all manager staff meetings and annual budget/election meetings.
• Conducts regular property visits and provides recommendations for improvement.
• Participates in Corporate committees as assigned.
• Ensures maintenance manuals, equipment checklists, and approved binders are current.
• Obtains and maintains all service, maintenance, and access control contracts.
• Reviews and assists in obtaining and financing required insurance coverage.
• Monitors reserve funds to ensure compliance with Board and regulatory requirements.
• Follows corporate policies including recruiting, payroll, accounting, and human resources policies.
• Maintains organized records.
• Provides five-star customer service by responding to calls and messages within 24 hours.
• Facilitates committee meetings and acts as liaison to committee members.
• Prepares budget for presentation to the Board of Directors.
• Acts as intermediary with owners/residents and staff to assist in prompt responses to questions/problems.
• Follows safety procedures and maintains a safe work environment.

Requirements

• High School Diploma required; College Degree preferred.
• 1-3 years of property management experience preferred.
• Basic knowledge of Texas Statutes and governing documents.
• Strong ability to multi-task and attention to detail.
• Strong working knowledge of customer service principles and practices.
• Ability to read, analyze, and interpret technical procedures, leases, regulations, or similar documents.
• Strong interpersonal skills and excellent verbal and written communication skills.

Nice-to-haves

• Experience with financial and accounting programs preferred.
• Knowledge of Mechanical Operations of a building and Equipment and Construction.

Benefits

• Comprehensive medical plans, dental, and vision coverage.
• Time off benefits and paid holidays.
• 401k with company match.