Carnival Cruise Lines - Miami, FL

posted 6 months ago

Part-time,Full-time - Mid Level
Miami, FL
Scenic and Sightseeing Transportation

About the position

The Engineer Sr., Network Solutions is a highly knowledgeable professional responsible for developing IT infrastructure solutions and standards that meet or exceed business performance expectations. This position will design, develop, and deliver ship-to-shore communications and data transport, global wide-area network routing, network security, cloud networking, and data center networking to achieve and sustain world-class Shipboard Communications and services for the Carnival Corporation fleet, as well as all shore-side locations. The position is responsible for creating detailed solution designs and documentation that supports the development, implementation, and operations of enterprise-class networks used globally across ship and shore locations. The position holds the authority for the assigned team's operations and will support cross-departmental collaboration and internal communications with staff throughout the organization and service providers while promoting a positive work environment that supports consistency and drives efficiencies. Essential Functions include designing, planning, documenting, and supporting the configuration of logical and physical system layouts. The role requires providing direction for the installation and configuration of all software packages as needed to support business requirements. The engineer will perform analysis and develop solutions based on established service agreements for capacity planning and performance tuning. They will design and deploy new ship VSAT antenna commissions, update technology for end-of-life antenna replacements, and deploy new satellite provider vendor-neutral solutions, including migration to new providers such as SES, Marlink, Starlink, and Eutelsat. The engineer will also participate in the development of system solution standards and ensure that solutions and deployments maintain the security of the enterprise infrastructure and comply with all applicable security standards (PCI, PII, HIPAA, etc.). In terms of leadership, the engineer will lead a small team of Network Engineers accountable for IT infrastructure architecture and standards development, reviewing and approving all designs produced by the team. They will act as the highest level of engineering escalation for issues encountered, providing system support and troubleshooting expertise as needed for designed solutions. The engineer will also conduct research to understand advances and changes in the technology industry and work directly with equipment manufacturers to assess new technologies. Other duties may be assigned as necessary.

Responsibilities

  • Design, plan, document, and support the configuration of logical and physical system layouts.
  • Provide direction for the installation and configuration of all software packages as needed to support business requirements.
  • Perform analysis and develop solutions based on established service agreements for capacity planning and performance tuning.
  • Design and deploy new ship VSAT antenna commissions.
  • Design and update technology for end-of-life antenna replacement, new satellite modem, Antenna Control Unit BUC deployment.
  • Design and deploy new satellite provider vendor-neutral solutions, including migration to new providers such as SES, Marlink, Starlink, and Eutelsat.
  • Participate in the development of system solution standards.
  • Develop detailed design, installation, and configuration documentation for enterprise system deployments.
  • Ensure solutions and deployments maintain the security of the enterprise infrastructure and comply with all applicable security standards (PCI, PII, HIPAA, etc.).
  • Recommend and oversee projects that expand, change, or improve the systems and related infrastructure.
  • Provide assistance in reviewing performance and capacity requests as well as design solution resolution.
  • Collaborate with Brand service delivery leaders to ensure an understanding of business cases and to ensure that the appropriate solution is selected that meets the business need.
  • Develop solutions with a focus on reducing operating costs or increasing guest and crew experience.
  • Provide Capital Expenditure Request level hardware, software, license, and labor estimate detail for projects.
  • Contribute as necessary in a hands-on manner with the implementation of solutions in support of all projects.
  • Work with other infrastructure teams for new systems designed and engineered.
  • Act as the highest level of engineering escalation for issues encountered.
  • Provide system support and troubleshooting expertise as needed for designed solutions.
  • Provide technical and tactical support to team subordinates when directed or necessary to deliver.
  • Understand advances and changes in the technology industry and work directly with equipment manufacturers to assess new technologies.

Requirements

  • Bachelor's degree in computer science, information technology, or other advanced science or engineering field.
  • Minimum of 5 years of professional experience in relevant fields.
  • Strong knowledge of Microwave Communications Networks, SCADA Systems Integration, and Troposcatter Communications.
  • Experience with satellite modem installation and commissioning such as iDirect IOM, Newtec DVB-ACM, and DWDM Engineering and Installation.
  • Knowledge of Carrier Wi-Fi architecture for 3G/4G/5G traffic offloads for Aero/Maritime and Mobile Network Operator services.
  • Experience in customer requirements analysis and maintaining product roadmap.
  • Ability to lead partner SATCOM equipment evaluation, integration, and procurement activities.
  • Experience managing Product Quality and Configuration Management activities.
  • Ability to coordinate systems acceptance testing for satellite connectivity solutions.
  • Deep understanding of link budget analysis and network security technology.
  • Experience with major manufacturers such as Palo Alto, Fortinet, Juniper, HPE/Aruba, and Cisco for Layer 2/3 network switching, wireless network technology, and firewall technology.
  • Excellent presentation and communication skills.
  • Experience in implementing satellite communications systems and working knowledge of Satellite RF sub-systems (Block Up Converters, LNBs, antennas).
  • Strong leadership skills and customer-service orientation.

Nice-to-haves

  • Experience in a team-oriented, collaborative environment.
  • Understanding of development and project management processes and methodologies.
  • Strong strategic planning capabilities with proven hands-on implementation experience.

Benefits

  • Cost-effective medical, dental, and vision plans.
  • Employee Assistance Program and other mental health resources.
  • Company paid term life insurance and disability coverage.
  • 401(k) plan that includes a company match.
  • Employee Stock Purchase plan.
  • Paid Time Off including 7 company-wide holidays and an additional floating holiday.
  • Vacation Time starting with 14 days/year for employees at manager level and below, and 19 days/year for director level and above.
  • Sick Time with 80 hours per year for full-time employees.
  • Complementary stand-by cruises and employee discounts on confirmed cruises.
  • Personal and professional learning and development resources including tuition reimbursement.
  • On-site preschool program, wellness center, and health clinic at the Miami campus.
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