Sr. Consumer Loan Specialist - Sales Customer Service

$36,000 - $36,000/Yr

Republic Finance - Port Arthur, TX

Full-time - Entry Level

Port Arthur, TX

Credit Intermediation and Related Activities

About the position

The Sr. Consumer Loan Specialist at Republic Finance plays a crucial role in ensuring a positive customer experience while originating consumer loans. This position involves developing strong customer relationships, meeting sales goals, and assisting the Branch Manager with daily operations. The role is designed for individuals who are motivated, reliable, and possess excellent communication skills, contributing to the company's mission of providing exceptional financial services and community support.

Responsibilities

• Actively seeks opportunities to originate new loan business with new and existing customers.
• Evaluates customer needs to recommend the best consumer loan and voluntary product solutions.
• Completes loan applications, proposals, and offers for new borrowers and follows up with pending applicants.
• Assists potential borrowers by explaining the loan process and answering questions regarding loan products and processing.
• Takes ownership of customer concerns and works with management to formulate strategies for potential problem loans.
• Closes loans, assembles loan folders, and breaks down files.
• Consistently meets or exceeds loan goals.
• Responsible for day-to-day servicing of a complex consumer loan portfolio.
• Applies analytical skills to quickly resolve customer issues.
• Builds trust with customers and internal staff by demonstrating the company's core values and compliance policies.
• Processes insurance claims, follow-ups, and payments daily and maintains an insurance log.
• Provides excellent customer care through daily transactions and problem resolution.
• Adheres to corporate, legal, and regulatory policies regarding compliance.
• Answers incoming phone calls and checks the branch's voicemail.
• Assists the Branch Manager with miscellaneous operational tasks.

Requirements

• High school diploma or equivalent.
• Minimum of 2 years of experience in a goal-oriented, incentive-based sales role.
• 1+ years of experience in the consumer finance industry preferred.
• Professional demeanor and positive attitude.
• Strong communication and customer relations skills.
• Ability to work well independently and as a team member.
• Ability to work in a fast-paced environment and navigate priorities successfully.
• Proficiency with Windows and Microsoft Office Suite.
• Valid driver's license, reliable transportation, and auto insurance.
• Willingness to comply with company policy regarding employment credit check, background checks, and drug screening.
• Ability to meet eligibility requirements for insurance licensing.

Benefits

• Health, Dental, & Vision Insurance
• 15 days of Paid Time Off (PTO) to start + 1 additional personal day
• 401k + employer match
• Company provided Life Insurance & Long Term Disability
• Employee Assistance Program - Confidential mental health support
• Employee of the Month Program
• Philanthropic support for charities such as Juvenile Diabetes Research Foundation and the American Cancer Society
• Professional offices with a friendly team environment
• Monthly incentive bonus pay
• Internal promotions