Sr. Content Designer 2

Braintree - Chicago, IL

Full-time - Senior

Hybrid - Chicago, IL

Personal and Laundry Services

About the position

As a Senior Content Designer at PayPal, you will play a pivotal role in shaping content strategy and ensuring editorial quality across various product delivery teams. This leadership position involves collaborating closely with UX Designers, Product Managers, and Researchers to create user experiences that empower consumers and businesses globally. You will influence company-wide content strategies, oversee large-scale content initiatives, and ensure consistency and quality across multiple projects.

Responsibilities

• Create content strategies and systems for efficiency and consistency.
• Oversee large-scale content initiatives and set long-term content goals.
• Provide thought leadership and advocate for best practices in content design.
• Inspire the team to develop customer-focused content and communication strategies.
• Define the vision for content design and engage with stakeholders.
• Drive strategic direction for content in your product area.
• Ensure content implementation aligns with strategy and PayPal standards.
• Use data and customer feedback to measure content effectiveness and adapt as needed.
• Collaborate with the Content Foundations team to develop content strategy frameworks and guidelines.
• Coordinate with Brand, Marketing, and Operations teams for a consistent end-to-end experience.
• Evaluate content impact using data and research for continuous improvement.
• Promote best practices in grammar, messaging, and writing style.
• Demonstrate how content fosters meaningful customer relationships.

Requirements

• 10+ years of experience writing for multiple channels and platforms.
• Proven track record of delivering high-impact content solutions and strategic insights.
• Experience managing or mentoring writers.
• Customer-driven approach with a focus on understanding the customer journey.
• Understanding of brand and marketing methodologies with expertise in design thinking.
• Experience in positioning content as an engagement tool.
• History of overcoming organizational obstacles and building partnerships.
• Preferred experience in financial services, payments, B2B or B2C e-commerce.
• Bachelor's Degree or equivalent in relevant fields.

Nice-to-haves

• Interest in artificial intelligence and machine learning.

Benefits

• Flexible work environment
• Employee shares options
• Health insurance
• Life insurance