Sr. Content Designer 2

$82,500 - $187,990/Yr

PayPal - New York, NY

Full-time - Senior

Hybrid - New York, NY

Credit Intermediation and Related Activities

About the position

As a Senior Content Designer at PayPal, you will play a pivotal role in shaping content strategy and ensuring editorial quality across various product delivery teams. This position involves leading a team of Content Designers and collaborating closely with UX Designers, Product Managers, and Researchers to create user experiences that empower consumers and businesses globally. You will influence company-wide content strategies and maintain consistency and quality across multiple projects.

Responsibilities

• Create content strategies and systems for efficiency and consistency.
• Oversee large-scale content initiatives and set long-term content goals.
• Provide thought leadership and advocate for best practices in content design.
• Inspire the team to develop customer-focused content and communication strategies.
• Define the vision for content design and engage with stakeholders for strategic planning.
• Drive the strategic direction for content in your product area.
• Ensure content implementation aligns with strategy and PayPal standards.
• Use data and customer feedback to measure content effectiveness and adapt as needed.
• Collaborate with Brand, Marketing, and Operations teams for a consistent experience.
• Evaluate content impact using data and research for continuous improvement.
• Maintain best practices in grammar, messaging, and writing style.
• Demonstrate how content fosters meaningful customer relationships.

Requirements

• 10+ years of experience writing for multiple channels and platforms.
• Proven track record of delivering high-impact content solutions and strategic insights.
• Experience managing or mentoring writers.
• Strong understanding of customer journeys through research and data analysis.
• Expertise in brand and marketing methodologies, with a focus on design thinking.
• History of using content as an engagement tool to transform customer relationships.
• Ability to navigate organizational obstacles and build partnerships.

Nice-to-haves

• Experience in financial services, payments, B2B or B2C e-commerce.
• Interest in artificial intelligence and machine learning.

Benefits

• Flexible work environment
• Employee shares options
• Health insurance
• Life insurance
• Dental insurance
• Vision insurance
• Annual performance bonus
• Equity options