Sr. Content Designer

$82,500 - $187,990/Yr

PayPal - San Jose, CA

Full-time - Mid Level

Hybrid - San Jose, CA

Credit Intermediation and Related Activities

About the position

The Content Designer at PayPal plays a crucial role in creating customer experiences that empower individuals and businesses financially. This position involves collaborating with UX Designers, Product Owners, and UX Researchers to develop strategic content that simplifies complex information and enhances user interactions across various platforms. The ideal candidate is an experienced writer with a design thinking mindset, capable of transforming product requirements into effective content strategies while maintaining a focus on user needs and business goals.

Responsibilities

• Plan, design, and write U.S. English content for web, mobile web, and mobile experiences across all touch points including navigation and UI copy, emails, in-app notifications, chatbots, and help.
• Transform global product requirements into a content strategy that meets business goals and addresses real customer problems.
• Present work and articulate approaches to teammates, product owners, and leadership.
• Partner with Design on page layout, interactions, visual tone, and accessibility standards.
• Coordinate content with Brand, Marketing, and Operations teams to ensure a consistent end-to-end experience.
• Collaborate with Legal and Risk to ensure content compliance with regulations.
• Use data and research to evaluate content impact and advocate for continuous improvement.
• Maintain and evolve PayPal's content standards, including voice and tone.

Requirements

• 4+ years of experience writing strategic content for interactive user experiences as part of a product design team.
• May substitute up to 2 years of experience with a User Experience related degree, such as Design, Information Science, or HCI.
• Fluency in written English.
• Confident, highly creative writing and critical-thinking skills.
• Experience working with content standards, such as style and voice and tone guidelines.
• Ability to contribute to multiple projects, set stakeholder expectations, and collaborate across teams.

Nice-to-haves

• Experience in financial services, payments, B2B or B2C e-commerce is preferred.
• Bachelor's Degree or equivalent in English, Journalism, Communications, Marketing, Design, Information Science or related fields is appreciated, but not required.

Benefits

• Flexible work environment
• Employee shares options
• Health insurance
• Life insurance
• Dental insurance
• Vision insurance
• Annual performance bonus
• Equity compensation