Freedom Mortgage - Conshohocken, PA
posted 9 days ago
Full-time - Mid Level
Conshohocken, PA
Credit Intermediation and Related Activities
About the position
The Senior Corporate Trainer, Sales is responsible for providing ongoing training and coaching to Call Center Loan Advisors at Freedom Mortgage. This role aims to foster a culture of continuous performance development within the Call Center, ensuring that the Sales Development mission is effectively implemented through various initiatives. The ideal candidate will possess a blend of training and mortgage sales experience, enabling them to effectively train Loan Advisors on company systems, processes, and customer service skills.
Responsibilities
- Train Loan Advisors on Freedom Mortgage Corporation's systems, processes, and procedures, sales scripts, compliance requirements, and customer service skills.
- Manage Loan Advisors during the production phase of training, including the use of call scripts and sales skills to meet performance goals.
- Lead call reviews and coaching sessions.
- Analyze production reports containing key performance indicators.
- Provide progress updates to sales leaders when transitioning Loan Advisors from training to the sales teams.
- Demonstrate strong functional knowledge of all Call Center products and underwriting guidelines.
- Assist with the development of training materials for coaching sessions and classroom presentations.
- Collaborate with team members to execute the mission statement and Call Center initiatives.
- Assist with onboarding new Corporate Trainers-Sales.
Requirements
- Minimum 5 years of Mortgage Sales Experience or related training experience.
- Associate or bachelor's degree from a college or university; and/or 5+ years of related experience and/or training; or equivalent combination of education and experience.
- Ability to obtain state mortgage originator licenses.
