Smartsheet-posted about 1 year ago
Full-time • Senior
Hybrid • Clyde Hill, WA
Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services
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As a Sr. Critical Situations Escalation Manager at Smartsheet, you will lead the resolution of challenges faced by our most strategic accounts during critical periods of their journey with our platform. This role involves collaborating with various teams to ensure customer satisfaction, retention, and expansion while addressing issues related to user adoption, product functionality, and overall customer experience. You will engage with executive leadership and drive cross-functional efforts to resolve complex customer situations, ensuring a high level of service and continuous improvement across the organization.
