Sr Customer Service Representative, Linga

PNC • Naples, FL

474d • $27,040 - $67,600

About The Position

As a Sr Customer Service Representative at PNC, you will play a crucial role in delivering exceptional customer service across various channels. This position focuses on resolving complex customer inquiries and issues while maintaining high levels of customer satisfaction. You will also serve as a mentor and trainer for the customer service team, ensuring adherence to PNC's core values and commitment to quality.

Requirements

• 1+ years of related experience in customer service or product knowledge.
• Ability to manage customer interactions effectively and provide customized solutions.
• Strong decision-making and critical thinking skills.

Nice To Haves

• Accountability
• Continual Improvement Process
• Relationship Building
• Results-Oriented
• Technical Support

Responsibilities

• Perform advanced customer service activities for a broad range of products and services.
• Investigate and respond to customer inquiries regarding complex issues via multiple channels.
• Resolve customer service inquiries and recommend appropriate solutions.
• Handle more complex or recurring issues and interact with higher levels within the customer organization.
• Document customer interactions and complete service requests to minimize customer effort.
• Serve as a coach or mentor and may train the customer service team.

Benefits

• Medical/prescription drug coverage with Health Savings Account feature
• Dental and vision options
• Employee and spouse/child life insurance
• Short and long-term disability protection
• 401(k) with PNC match
• Pension and stock purchase plans
• Dependent care reimbursement account
• Back-up child/elder care
• Adoption, surrogacy, and doula reimbursement
• Educational assistance
• Robust wellness program with financial incentives
• Maternity and/or parental leave
• Paid holidays
• Occasional absence days
• Vacation days based on career level and years of service

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Credit Intermediation and Related Activities
• Education Level: High school or GED