Stanley Black & Decker - Danbury, CT
posted about 2 months ago
Full-time - Entry Level
Hybrid - Danbury, CT
10,001+ employees
Machinery Manufacturing
About the position
The Sr. Customer Service Representative will serve as the primary point of contact for customer inquiries related to EDI transactions and processes within the Engineered Fastening team at Stanley Black and Decker. This hybrid role involves both in-office and remote work, focusing on assisting customers with EDI requirements, monitoring EDI documents, and collaborating with internal teams to enhance service delivery.
Responsibilities
- Serve as the primary point of contact for customer inquiries regarding EDI transactions and processes.
- Assist customers in understanding EDI requirements and resolve any related issues promptly.
- Monitor and process EDI documents (e.g., purchase orders, invoices, shipping notices) to ensure accuracy and timely delivery.
- Collaborate with internal teams (e.g., sales, logistics, IT) to address customer needs and enhance service delivery.
- Maintain accurate records of customer interactions and EDI transactions in the CRM system.
- Identify and troubleshoot EDI-related issues, escalating them as necessary.
- Provide training and support to customers on EDI systems and best practices.
- Generate reports and analyze data to improve customer service efficiency and EDI performance.
- Stay updated on industry trends and EDI standards to ensure compliance and best practices.
Requirements
- High school diploma or equivalent; Associate's or Bachelor's degree preferred.
- Proven experience in customer service, with a focus on EDI processes.
- Familiarity with EDI standards (e.g., ANSI X12, EDIFACT) and related software.
- Experience using EDI customer mapping specs.
- Proficient in Microsoft Office Suite and CRM software.
Benefits
- Medical, dental, life, vision insurance
- Wellness program
- Disability insurance
- 401(k) plan
- Employee Stock Purchase Plan
- Paid time off including vacation, holidays, and personal days
- Tuition reimbursement
- Discounts on Stanley Black & Decker tools and other partner programs
