Trustly - Remote, OR
posted 5 months ago
Trustly North America's Customer Success team is seeking a Senior Customer Success Manager who will create, own and manage deep and impactful relationships with our gaming merchants, including Digital Sportsbooks, iGaming, Social Gaming, and Sweepstakes. This role is integral to Trustly's growth, as it involves every step in the post-sale process. The Senior Customer Success Manager will utilize Trustly's proprietary value realization framework to align Trustly's products and services with a merchant's success criteria, ultimately driving more revenue, reducing costs, and engaging more consumers. In this position, you will act as a strategic advisor and results owner for a portfolio of gaming merchants, serving as a trusted constant on their behalf. You will become an expert on Trustly's payments and data solutions, monitoring all sales and key performance metrics while catalyzing change and continuous improvement. Understanding and articulating the merchant's executive priorities will be crucial, as you will define partnership objectives and initiatives where Trustly's offerings can drive incremental merchant value. Collaboration is key in this role, as you will work closely with Sales, Product, Engineering, Professional Services, Business Intelligence, and Marketing to ensure that deployments lead to sustained merchant value and ongoing success. You will analyze, monitor, and interpret merchant performance metrics, collaborating across Trustly teams to resolve issues and increase effectiveness. Additionally, you will build and deliver complex data and financial models for executive presentations, conduct regular business reviews with merchants, and mentor Customer Success Managers on advanced engagement strategies and data analyses. This position anticipates travel of approximately 25%.