Sr. CX Strategist, AWS Private Pricing Program

$133,200 - $220,200/Yr

Amazon - Seattle, WA

Full-time - Senior

Seattle, WA

Sporting Goods, Hobby, Musical Instrument, Book, and Miscellaneous Retailers

About the position

The Senior CX Strategist for AWS Private Pricing Program is responsible for analyzing customer requests and creating innovative business solutions to enhance customer experiences. This role involves collaborating with cross-functional teams to design features, improve processes, and launch new offerings that drive value for both the Private Pricing team and end customers. The ideal candidate will leverage human-centric approaches and data-driven insights to optimize the customer experience and operational efficiency.

Responsibilities

• Apply human-centric approaches for strategic initiatives with cross-functional groups across 3PX and Private Pricing.
• Operationalize data to translate business goals and recommend new approaches for continuous improvement.
• Own the Customer Experience (CX) Intake Mechanism to support successful launches and adoption of ideas.
• Manage multiple projects simultaneously and coordinate end-to-end activities for select launches.
• Work across teams for complex initiatives, focusing on customer needs through discovery, design, and execution.
• Deliver independently with a results-oriented approach on both tactical and strategic initiatives.
• Define, measure, and analyze post-launch metrics to optimize design and end-to-end experience.

Requirements

• Bachelor's degree or equivalent post-secondary degree in business or related field.
• 7+ years of experience delivering end-to-end design solutions in B2B and B2C settings.

Nice-to-haves

• Demonstrated experience defining program requirements and managing resources.
• Facilitation skills and experience leading diverse teams through human-centric sprints and workshops.
• Experience with user-centered design processes and prototyping tools such as Figma, Photoshop, and Miro.
• End-to-end experience driving large cross-functional workstreams with various stakeholders.
• Impeccable communication and interpersonal skills.
• Strong track record of iterative design and delivery from inception through implementation.

Benefits

• Comprehensive medical, financial, and other benefits package.
• Equity and sign-on payments as part of total compensation.
• Flexible working culture to support work-life balance.