Sr Cybersecurity Platform Operations Analyst

$58,800 - $130,100/Yr

Health Care Service Corporation - Waukegan, IL

Full-time - Mid Level

Waukegan, IL

Insurance Carriers and Related Activities

About the position

The Cybersecurity Platform Operations Consultant at HCSC will be part of the Information Security Operation Team, focusing on the PKI and Certificate Services Team. This role involves implementing, maintaining, and supporting Encryption Services and Public Key Infrastructure (PKI), as well as managing key systems and Hardware Security Modules (HSM). The position is designed for individuals who thrive in a fast-paced environment and are committed to continuous improvement and professional development.

Responsibilities

• Assist in the maintenance and support of all Enterprise Encryption Services protecting Data at Rest, Data in flight, and Transaction Data.
• Implement changes and support end-to-end PKI infrastructure, deploying, maintaining, and troubleshooting systems for PKI Certificate Services Infrastructure data protection systems.
• Provide support for encryption technologies such as general purpose HSMs and Symmetric key management systems.
• Work with multiple database protection functionalities including Native and Transparent Data Encryption as well as operating systems and file systems.
• Partner with senior members to evaluate upgrades and new products & technologies for enterprise encryption solutions.
• Proactively identify and recommend process improvements to reduce risk and improve operational efficiency.
• Prepare and document design, installation, and Operations & Maintenance guides.
• Assist in audit and compliance related documentation.
• Support Certificate Management requests as per pre-defined procedures and within agreed Service Level Agreements (SLA).
• Resolve problem tickets and assist other staff members as needed.
• Monitor and troubleshoot PKI Certificate Services infrastructure services for problems and failures, providing support and resolutions.
• Support Data Encryption Deployment, HSM & Key Management teams.
• Support and facilitate the Global Key Custodian Program and PKI Vetter program.

Requirements

• Bachelor's Degree and 2 years of combined IT and security work experience with a broad exposure to infrastructure/network and multi-platform environments OR 6 years of related work experience OR 6 years of related military experience.
• Knowledge of security issues, techniques, and implications across all existing computer platforms.
• Familiarity with a wide range of key management systems (e.g., Venafi, KeyFactor), certificate automation solutions, operating systems, security protocols, and database protection functionalities.
• Strong oral & written communication skills.
• Problem solving / analytical skills, tools, and techniques.
• Results-oriented, continuous improvement mindset.
• Organization and multi-tasking skills; ability to manage multiple projects and tasks.
• Ability to operate effectively under high pressure situations and/or against deadlines.
• Ability to prioritize and make trade-off decisions.
• Understanding of information security frameworks, incident management/response, security operations, and application security best practices.
• Ability to support Incident Response (gathering evidence from logs, etc.).
• Experience with security team operations in complex technical environments.
• Ability to learn and adapt to new technologies and processes.
• Knowledge of emerging technologies.
• Experience with system and technology integration for various security technologies.
• Familiarity with IT standards, procedures, and policies (e.g., HIPAA).
• Experience with Certificate & Key Management and security event monitoring systems.

Nice-to-haves

• Bachelor's or Master's Degree in Computer Science, Information Systems, or other related field, or equivalent work experience.
• Flexibility, self-motivation, and results-oriented team player with attention to meeting tight project timelines and schedules.
• Ability to build relationships to collaborate effectively with other functional areas.

Benefits

• Professional development opportunities
• Inclusive workplace culture
• Employee referral program