Sr. Data Analyst

About the position

The role involves managing data operations solutions and services, acting as the primary contact for stakeholders, internal customers, and clients regarding daily service delivery and overall satisfaction. The position requires establishing and maintaining quality standards for existing products and services.

Responsibilities

• Developing intelligent, insightful reporting on the key drivers of our business and our ability to orchestrate customer success
• Partnering with internal stakeholders across the Data Operations Center ecosystem and disciplines to share findings from deep dive analysis, particularly opportunities for quality improvements and cost savings
• Presenting recommendations to leadership that drive improvement of the data quality customer experience and overall health of Data Operations Center operations
• Driving effective decision making by retrieving and aggregating data from multiple sources and compiling it into a digestible and actionable format
• Partnering with internal teams on enterprise growth initiatives by providing pro-active analysis and recommendations that align to Operations initiatives
• Demonstrating leadership capabilities to junior team members
• Collaborating with Operations Management teams to implement solutions that enrich customer experience

Requirements

• Bachelor's degree (B.A. or B.S.) required
• 3-5+ years' of experience in technical data analysis and reporting
• Data Wrangling, Data Visualization, Data Analysis
• Proficient in data visualization tools including Tableau and Looker Studio
• Tableau certification is a plus
• Willingness to work Tuesday, Wednesday, Thursday in Equifax's Atlanta-based office

Nice-to-haves

• Excellent analytical capabilities and demonstrate the ability to solve complex problems and identify breakthrough actionable insights
• Broad business Ops knowledge and business savvy
• Effective communications skills that effectively explain complex analyses and enable relevant, action-based conclusions and recommendations