Sr. Data Analyst

About the position

Manages data operations solutions and services, and acts as the primary contact for Data Operations Center stakeholders / internal customers / clients regarding daily service delivery and overall satisfaction. Establishes and maintains quality standards for existing products and services.

Responsibilities

• Developing intelligent, insightful reporting on the key drivers of our business and our ability to orchestrate customer success
• Partnering with internal stakeholders across Data Operations Center ecosystem and disciplines to share findings from deep dive analysis, particularly opportunities for quality improvements and cost savings
• Present recommendations to leadership that drive improvement of the data quality customer experience and overall health of Data Operations Center operations
• Drive effective decision making by retrieving and aggregating data from multiple sources and compiling it into a digestible and actionable format
• Partner with internal teams on enterprise growth initiatives by providing pro-active analysis and recommendations that align to Operations initiatives
• Demonstrate leadership capabilities to junior team members
• Collaborating with Operations Management teams to implement solutions that enrich customer experience

Requirements

• Bachelor's degree (B.A. or B.S.) required
• 5+ years' of experience in technical data analysis and reporting
• Data Wrangling, Data Visualization, Data Analysis. Tableau certification is a plus.
• Proficient in data visualization tools including Tableau and Looker Studio.
• Consistent with Equifax's 3/2+2 flexible work framework, a willingness to work Tuesday, Wednesday, Thursday in Equifax's Atlanta-based office

Nice-to-haves

• Excellent analytical capabilities and demonstrate the ability to solve complex problems and identify breakthrough actionable insights.
• Broad business Ops knowledge and business savvy
• Effective communications skills that effectively explain complex analyses and enable relevant, action-based conclusions and recommendations