McKesson - Irving, TX
posted about 2 months ago
McKesson is a Fortune 10 company that plays a crucial role in the healthcare sector, focusing on making quality care more accessible and affordable. The company is currently seeking a Senior Data and Analytics Product Analyst to join its Pharmaceutical Solutions and Services (PSaS) Decision Intelligence (DI) team. This team is dedicated to fostering a data-driven culture and creating business value through advanced analytics. The successful candidate will be instrumental in delivering innovative digital solutions that enhance decision-making processes within the organization. In this role, the analyst will be responsible for ensuring the timely and accurate handling of incident and request tickets related to PSaS Data and Analytical Products, adhering to prescribed service level agreements (SLAs). The position requires a strong emphasis on customer service, as the analyst will oversee the Application Support professionals to ensure they provide excellent service while resolving issues. The analyst will also identify opportunities for automation, quality improvement, and performance optimization within the data and analytics environment. The role involves acting as an advisor or coach to new support members and managing the KTLO operations team as necessary. The analyst will ensure that all service level objectives are met and will provide high-level analytics, reporting, and support as needed. Additionally, the analyst will review data and analytical product designs for various initiatives before they are taken into KTLO, handling change approvals as required. Collaboration with cross-functional teams is essential to manage KTLO operations effectively, and the analyst will serve as a gatekeeper to maintain the integrity of QA and production environments. Technical leadership is a key aspect of this position, as the analyst will need to stay updated on emerging data and analytical technologies and industry best practices. Effective communication of technical concepts to both technical and non-technical stakeholders is crucial, as is the ability to liaise between business and technology domains. The working hours for this position are from 8:00 a.m. to 5:00 p.m. CST, Monday through Friday, with the expectation of being available for calls during extended hours on weekends and holidays if necessary.