Ascend Learning - Leawood, KS
posted about 2 months ago
Ascend Learning is seeking a Senior Desktop Support Engineer to join our team in Leawood, KS. In this role, you will be responsible for providing exceptional customer service while troubleshooting and resolving complex technical issues, both remotely and on-site. The position requires a deep understanding of various technology platforms, as well as the ability to deploy hardware and software solutions effectively. You will manage end-user technology projects and ensure that all technical issues are addressed promptly and efficiently. Strong communication skills are essential, as you will be interacting with users to resolve their issues and provide support. The role also requires flexibility to work outside of regular business hours when necessary. As a Senior Desktop Support Engineer, you will handle complex technical issues that require advanced expertise. You will provide third-level support for escalated issues and troubleshoot application problems that go beyond standard desktop support. Your responsibilities will include creating and managing Active Directory accounts, performing minor hardware repairs for both Windows and Apple equipment, and coordinating repairs covered by third-party vendor maintenance agreements. You will also diagnose and resolve end-user network issues, printer problems, and hardware malfunctions, ensuring that users have seamless access to their technology. In addition to resolving technical issues, you will deliver, set up, and assist in the configuration of end-user desktop hardware, software, and peripherals. You will provide one-on-one problem resolution for remote personnel and lead or contribute to IT projects, such as system migrations and major upgrades, with a focus on our Endpoint Security Program. Your role will be critical in identifying, diagnosing, and resolving tier one through three problems for users, ensuring that all solutions are communicated effectively to end-users.