Sr. Digital Marketing Manager, AWS Customer Channel Tech Operations

$112,800 - $186,500/Yr

Amazon - Santa Monica, CA

Full-time - Senior

Santa Monica, CA

10,001+ employees

Sporting Goods, Hobby, Musical Instrument, Book, and Miscellaneous Retailers

About the position

The Senior Digital Marketing Manager at Amazon Web Services (AWS) will lead the management of the AWS Partner Network (APN) web presence, ensuring high-quality web support operations. This role involves overseeing content intake, troubleshooting technical issues, and driving the execution of impactful web strategies. The manager will utilize Adobe Experience Manager (AEM) to develop and optimize web templates, set quality assurance standards, and enhance digital experiences for stakeholders.

Responsibilities

• Own and manage web support operations, including intake for content authoring and troubleshooting technical issues.
• Lead the creation, maintenance, and optimization of web templates and pages in Adobe Experience Manager (AEM).
• Establish and enforce rigorous quality assurance (QA) protocols to prevent errors and ensure compliance with AWS standards.
• Drive continuous improvement in web authoring workflows and implement process efficiencies.
• Lead cross-functional collaboration with internal stakeholders to manage service level agreements (SLAs) for web requests.
• Utilize expertise in support operations automation to optimize digital workflows and improve response times.
• Partner with business intelligence, engineering, partner marketing, and product management teams to enhance website capabilities and analytics.
• Manage relationships with senior stakeholders to ensure alignment and support web initiatives.

Requirements

• 8+ years of experience in digital marketing, web strategy, or a related field.
• 5+ years of experience in web development with AEM or other enterprise CMS.
• Proven experience in managing large-scale global web projects, including troubleshooting and technical support.
• Bachelor's degree in marketing, business, computer science, or a related discipline.

Nice-to-haves

• Extensive knowledge of cloud computing concepts.
• Experience leading cross-functional teams and managing stakeholder relationships at senior levels.
• Expertise in Adobe Analytics, SQL, or other data analysis tools.
• Strong analytical skills with the ability to interpret data and translate it into actionable business insights.
• Experience with generative AI tools and their application in digital marketing.
• Knowledgeable in support operations automation to streamline processes and improve customer service efficiency.
• Strong communication and leadership skills, with a proven track record of driving results through innovation and influence.

Benefits

• Flexible work arrangements to support personal and professional well-being.
• Opportunities for mentorship and career progression.
• Employee-led affinity groups and growth opportunities.