Sr. Digital Product Manager

Photon - Dallas, TX

Full-time - Mid Level

Dallas, TX

Professional, Scientific, and Technical Services

About the position

The Sr. Digital Product Manager at Frontier Communications is responsible for leading the implementation and optimization of customer solutions across digital channels. This role is critical within the Digital Team, focusing on enhancing customer experiences on online and mobile platforms while fostering an Agile environment. The ideal candidate will shape the customer journey, drive stakeholder engagement, and ensure alignment across various teams.

Responsibilities

• Partner with stakeholders in the development, deployment, and ongoing optimization of the online and in-app experience through all customer journeys.
• Drive stakeholders to embrace an Agile process and mindset across stakeholder groups.
• Ensure a flexible, rational approach to new feature development and mitigation of bugs.
• Motivate and lead the Agile team while setting clear product direction and prioritizing the backlog towards maximum user and business value.
• Translate business goals into user stories.
• Identify brand, voice, and experiential inconsistencies and work with teams to rectify them.
• Communicate with stakeholder groups to achieve and maintain alignment.
• Monitor trends and performance and recommend new online features and functionalities based on learnings.
• Develop and maintain an external framework to benchmark customer experience and identify new opportunities.
• Partner with IT teams to outline business requirements for new online and in-app features and functionalities.
• Drive development and execution of product roadmaps and sprint schedules.

Requirements

• Advanced understanding of digital user behavior and best practices, with demonstrated experience in creating digital experiences that exceed business objectives across both online and mobile app platforms.
• Experience delivering digital solutions for customer self-service and sales journeys.
• 3 - 5 years of experience working within Agile methodologies such as Scrum or Kanban.
• Excellent problem-solving and decision-making skills.
• Excellent written and verbal communication skills.
• Ability to multi-task and effectively manage multiple initiatives concurrently.
• Highly analytical, fact-based decision-maker who can synthesize multiple data sources into thoughtful and convincing recommendations.
• Ability to thrive in a fast-paced, collaborative, cross-disciplinary, and geographically dispersed environment.
• Strong ability to drive delivery with both technical and non-technical teams, including user design, content, development, QA/UAT, and ops.
• Tenacious in meeting deadlines, adept at juggling multiple priorities to meet deliverable dates, organized and resilient in the face of challenges.