BJ's Wholesale Club - Marlborough, MA
posted about 2 months ago
As a Senior Digital Product Manager at BJ's Wholesale Club, you will play a pivotal role in shaping the digital experience for our members. You will be responsible for driving the Distributed Order Management roadmap, which is essential for supporting our overall digital business. This includes managing the order management, routing, and optimization capabilities that are crucial for enhancing our members' shopping experience. Your focus will be on the post-purchase digital experience, which encompasses returns, member care, and communications. You will ensure that our members have clear visibility into their order statuses from start to finish, leveraging cross-channel transactional communication through email, SMS, and push notifications. In this role, you will collaborate with various teams to gather and transform business needs into actionable product requirements. You will develop a comprehensive product roadmap that aligns with our strategic goals and enhances the digital fulfillment ecosystem. Your ability to lead and manage stakeholder expectations will be critical as you plan and estimate the level of effort required to deliver and launch new products. You will also be expected to think big and influence across all levels of the organization, ensuring that our digital initiatives are successful and impactful. The ideal candidate will possess a strong background in product management, particularly within the retail or e-commerce sectors. You should have a deep understanding of the online shopper funnel and experience in managing a distributed order management ecosystem. Your data-driven decision-making skills will enable you to analyze quantitative data effectively, guiding your product strategies and initiatives. Strong written and verbal communication skills are essential, as you will be required to articulate your vision and collaborate with cross-functional teams to achieve our objectives.