Sr. Digital Product Owner - e-Commerce (Hybrid)

About the position

At Benjamin Moore, we empower our team members to achieve their goals and make a positive impact in our communities. We offer a rewarding and inspiring work environment that fosters creativity, collaboration, and a strong sense of camaraderie. Our culture of excellence and transparency encourages our colleagues to bring their authentic selves and unique perspectives/ideas every day. With 140 years of rich history behind our brand, we know that our people are the driving force behind our success. We believe in investing in our colleagues by offering work-life balance, competitive benefits, ongoing learning/continuing education, and skill development. Through a positive and engaging workplace, we facilitate growth, development, and fulfillment for all. Join us and be a part of a brand that inspires creativity, innovation, and passion in support of locally-owned stores around the world. Benjamin Moore is currently seeking a Sr. Product Owner to join our Digital Products team at our Corporate Headquarters in Montvale, NJ. This key role will help manage a portfolio of digital products with a best-in-class digital customer experience, specifically focusing on enhancing the e-commerce experience across all channels. Working with a cross-functional team of business partners, engineering and marketing talent, you will help define high-value product offerings through an agile and innovative product development process. The role requires that the individual be a self-starter with demonstrated skills managing internal and 3rd party teams responsible for innovative product development.

Responsibilities

• Play a key role in defining the strategic direction of various digital platforms, focusing on improving the e-commerce customer journey and driving online sales growth.
• Understand and represent the customer's problems as well as the business's goals and objectives, focusing on the needs and pain points of online shoppers.
• Envision, articulate and size new product enhancements designed to achieve a remarkable experience for customers, particularly in e-commerce.
• Prioritize and manage product backlogs, sprints and releases in agile/scrum workflow in collaboration with digital and IT teams.
• Clearly communicate strategy and goals to project teams and work closely with technology and design teams to develop new features.
• Gather and unearth business opportunities through research, data analysis, user experience analysis and testing, and competitive research.
• Identify key KPIs for both customer and business impact, focusing on e-commerce metrics such as conversion rates and online sales growth.
• Partner with business stakeholders, engineering and marketing teams to define the vision, strategy and roadmap for digital products.
• Actively participate in the development of the Digital Experience Ecosystem.
• Coordinate with other POs during weekly PO sync to manage dependencies across Agile teams.
• Manage the product backlog and release planning, participate in system demo and iteration retrospective.
• Guide Product Owners and Business SMEs through UAT.
• Lead user research to identify product enhancements and opportunities, focusing on improving the e-commerce experience.
• Lead strategic initiatives, influence higher-level decisions, mentor team members and help develop product management processes.

Requirements

• Experience working with stakeholders, managing expectations and balancing competing priorities.
• Experience in omni-channel product development - desktop, tablet and mobile.
• Strong business and experience mindset with the ability to set strategic priorities, focusing on driving e-commerce growth.
• Proven experience in product development, user experience design, customer journeys, and product lifecycle management.
• Continuous understanding and exploration of customer's needs, particularly online shoppers.
• Data-driven with experience defining and tracking metrics/KPIs for decision making.
• Passionate and empathetic to provide a better customer experience in e-commerce.
• Working knowledge of eCommerce business domain.
• 5+ years of experience in Agile as a Business SME or Product Owner.
• 5+ years of experience with Agile tools and technologies (e.g., JIRA, Confluence).
• Certified SAFe POPM (Preferred).
• Excellent project management, organizational, time management, judgment, interpersonal and communication skills.
• Proven ability to successfully lead and deliver critical, enterprise-level initiatives.
• Ability to set and meet long-term goals and maintain high-quality work standards.
• Ability to exercise independent judgment, effectively prioritize, and execute tasks under pressure.
• BS degree is required.
• Experience with B2C and B2B Digital Commerce and Marketing Technology platforms (Highly desirable).

Nice-to-haves

• Certified SAFe POPM (Preferred).
• Experience with B2C and B2B Digital Commerce and Marketing Technology platforms (Highly desirable).

Benefits

• Work-life balance
• Competitive benefits
• Ongoing learning/continuing education
• Skill development