Sr Director, Business Operations

Comcast - Houston, TX

Full-time - Senior

Houston, TX

11-50 employees

Broadcasting and Content Providers

About the position

The Sr Director of Business Operations at Comcast is responsible for overseeing the Business Operations department, ensuring standards around customer profitability, pricing, contracts, and equipment investments are maintained. This role involves developing and implementing performance metrics, providing leadership for complex functions, and contributing to the organization's business strategy. The position typically manages multiple teams and requires a strong focus on improving financial performance and collaboration across departments.

Responsibilities

• Evaluates actual results against expected performance and communicates areas for improvement.
• Establishes, evaluates and implements performance metrics for functions supervised.
• Measures and analyzes actual performance and makes recommendations for improving profitability where needed.
• Reviews and analyzes forecasts and recommends changes where appropriate.
• Directs training and education to Managers on metrics and tools to improve financial performance.
• Collaborates with cross-functional groups to propose and manage creative solutions for improving coordination, collaboration and communication.
• Coordinates and drives cross functional initiatives, proactively identifying dependencies and driving issues to resolution.
• Develops and manages budget and expenses.
• Collaborates with other operational departments to ensure resources are available to support their daily needs and special projects.
• Hires, trains, evaluates, coaches and counsels staff.

Requirements

• Bachelor's Degree preferred.
• 10 years of relevant work experience.
• Strong analytical thinking and forecast analysis skills.

Nice-to-haves

• Experience in building high-performance teams.

Benefits

• Comprehensive health insurance coverage.
• 401k retirement savings plan.
• Bonus eligibility for non-sales positions.
• Commission eligibility for sales positions.
• Best-in-class benefits tailored to employee needs.