Sr. Director, Content Design - Consumer

$143,400 - $285,450/Yr

PayPal India Private Limited - San Jose, CA

Full-time - Senior

Hybrid - San Jose, CA

About the position

As Senior Director of Content Design at PayPal, you will lead the Content Design teams across the Consumer portfolio, including PayPal and Venmo. This role involves driving strategic direction, editorial oversight, and operational excellence in the experience design lifecycle. You will be a key member of the Consumer Experience Design leadership team, collaborating with experts in Design, Research, and Operations to build a high-performing team and culture of design excellence.

Responsibilities

• Lead a team of content designers across matrixed teams to deliver content design at scale.
• Drive best practices in process and methodology across the content discipline, including strategy, operations, research, and systems.
• Set global objectives and key results for content experiences and use data to inform content direction.
• Hold the team accountable to leverage and extend the use of content and design systems, style guides, patterns, and assets.
• Shape team and content strategy, identifying risks and prioritizing opportunities.
• Contribute to the wider Experience Design & Content communities as a tastemaker and mentor.
• Identify gaps and solutions for future growth and scale within the team or organization.
• Attract world-class content talent and develop a high-performing team.
• Influence stakeholders and leaders to implement the best ideas.
• Evaluate new and existing user experiences and ensure content strategy is successfully implemented.
• Collaborate with the Design Systems team to embed content recommendations at the systems level.
• Lead discovery efforts, including quantitative and qualitative research.
• Champion existing and emerging technologies that drive quality, efficiency, and scale.

Requirements

• 12+ years' experience in content-related fields with 6+ focused on product content design.
• Strong track record of building content teams and proven ability to attract, develop, and retain top content talent.
• 8+ years' experience directly managing, coaching, and developing full-time employees including 4+ years' experience managing managers.
• 5+ years' experience defining content strategies that deliver significant customer and business impact.
• 5+ years of experience leading dynamic teams with successful outcomes in creating and delivering user-centered, data-driven consumer experiences.
• 8+ years of experience in content strategy with a focus on writing for a global audience.
• Proven, senior-level content strategy development, ideally at a consumer tech company.
• Outstanding collaboration skills with product management, engineering, user research, content, and design.
• Full-stack content strategy skills from discovery through maintenance, including content audits and UX writing.

Nice-to-haves

• Experience with generative AI and emerging content tools.
• Experience in highly regulated industries.

Benefits

• Flexible work environment
• Employee stock options
• Health insurance
• Life insurance
• Dental insurance
• Vision insurance
• Annual performance bonus
• Equity compensation