Sr. Director, Data & Insights

Visa - Atlanta, GA

Full-time - Senior

Hybrid - Atlanta, GA

Credit Intermediation and Related Activities

About the position

The Senior Director of Data & Insights at Visa will lead the North America Business Optimization team, focusing on transforming large datasets into actionable insights that enhance business performance and cardholder experiences. This role requires strategic leadership, innovation, and the ability to build strong relationships with clients and internal stakeholders. The Senior Director will be responsible for delivering the Global Business Optimization vision, driving payment success through data analysis, and managing a diverse team of professionals.

Responsibilities

• Provide strategic, functional and technical leadership to a team that derives analytical insights on client performance.
• Serve as Visa's expert on authorization and authentication, influencing future products and initiatives.
• Develop presentations of complex data for clients in an understandable and engaging manner.
• Present analytic deliverables to external clients and internal stakeholders with varying analytical expertise.
• Build self-service analytical tools for a holistic view of client performance.
• Act as the business lead for the Minimum Approval Rate (MAR) behavioral fee program, delivering reporting and insights.
• Participate in the Task Force for the Card Not Present (CNP) Authorization Scorecard initiative.
• Enable client optimization conversations through content delivery that drives improvement in the payment ecosystem.
• Collaborate with subject matter experts and data scientists to develop new data solutions.
• Deliver on the NA Global Business Optimization OKRs.
• Build and retain a diverse and inclusive team of top talent.

Requirements

• 12+ years of work experience with a Bachelor's Degree or 10+ years with an Advanced degree, or 5+ years with a PhD.
• Payments industry experience (acquiring, issuing, processing, operations, systems).
• High proficiency in manipulating big data (e.g., Hadoop, Hive, Spark) and SQL.
• Experience in strategy business planning, revenue service planning, profit & loss management, and project management.
• Ability to translate nebulous thoughts into tactical plans.
• Proven ability to formulate strategy and drive change across functions.
• Strong consulting skills and client engagement capabilities.
• Strong financial acumen and analytical skills.
• Proven track record of leading teams to achieve goals.
• Strong commercial acumen and business judgment.
• Excellent written and verbal communication skills.
• Experience visualizing data with tools like Tableau or Power BI.

Nice-to-haves

• 15+ years of experience with a Bachelor's Degree or 12 years with an Advanced Degree, PhD with 9+ years of experience.
• Advanced Tableau skills.

Benefits

• Medical
• Dental
• Vision
• 401(k)
• FSA/HSA
• Life Insurance
• Paid Time Off
• Wellness Program