Sr Director Digital Transformation - Customer Service

$154,600 - $257,600/Yr

McKesson - Irving, TX

Full-time - Senior

Remote - Irving, TX

5,001-10,000 employees

Merchant Wholesalers, Nondurable Goods

About the position

The Sr. Director of Digital Transformation in Customer Service at McKesson is responsible for leveraging technology to enhance business priorities within the PSaS Distribution sector. This role involves building strategic relationships with senior business executives, managing technology adoption, and ensuring that IT capabilities align with business goals. The position requires a deep understanding of both technology and business processes to drive value creation and improve overall business performance.

Responsibilities

• Align technology solutions with business strategies in the Customer Service team.
• Anticipate business needs and propose IT products and services to fulfill those needs.
• Conduct business process analysis to transform and improve business performance.
• Facilitate planning and execution of business changes through technology.
• Advise business executives on the risks and benefits of technology for competitive advantage.
• Promote understanding of IT roles and capabilities to the business.
• Define business and IT performance metrics and track benefits realization.
• Manage and resolve issues reported by business units.
• Assist in developing service-level agreements (SLAs) or vendor selection.

Requirements

• Typically has 10+ years of professional experience in leadership, planning, communication, and organization.
• 10+ years of IT and business work experience with exposure to technology for supply chain and distribution.
• Three or more years of experience managing teams.
• Extensive experience in strategic planning, business development, or client management.
• Experience with program and portfolio management, business analysis, and organizational change management.
• Broad understanding of current and emerging technology trends.
• Solid planning, financial, and performance management skills.
• Ability to perform functional requirements analysis and business domain analysis.

Nice-to-haves

• Working knowledge of the health industry and key performance indicators.
• Excellent oral and written communication skills.

Benefits

• Competitive compensation program
• 401K Plan with matching
• Health insurance
• Paid time off (PTO)
• Wellness programs