Sr. Director, Event Technology II - Manchester Grand Hyatt

$115,000 - $135,000/Yr

Encore - San Diego, CA

Full-time - Senior

San Diego, CA

Apparel Manufacturing

About the position

The Senior Director, Event Technology (Sr DET II) is responsible for leading the sales and operations teams to achieve revenue and profitability goals for assigned venues. This role emphasizes delivering world-class service, maintaining strong relationships with venue leaders, and fostering a collaborative environment focused on continuous improvement and accountability. The Sr DET manages venues generating $15M - $25M in revenue and reports to a Regional Director or RVP of Venues.

Responsibilities

• Develop and maintain strong relationships with clients at all levels of their organization.
• Service high profile/visibility events and act as a point of escalation when needed.
• Identify key issues and decision makers that will influence contract renewals.
• Drive results by managing an efficient and profitable operation focused on revenue maximization.
• Train and direct operations and sales directors to complete reports.
• Review location P & L and develop action plans to address deficiencies.
• Ensure team manages the security of stored gear and maintenance of equipment.
• Deliver world-class service by cultivating relationships with customers and venue personnel.
• Direct and manage performance, addressing employee concerns and facilitating team development.
• Ensure Encore's DE&I initiatives are implemented.

Requirements

• High School Diploma required, bachelor's degree preferred.
• 7+ years of audio-visual experience.
• 7+ years of operations supervisory/management experience.
• 5+ years of customer service or hospitality experience preferred.
• Strong financial acumen, Sales Planning, Forecasting & CRM.
• Excellent written and oral communication and presentation skills.
• Proficiency with computer hardware and software, including Microsoft Office.

Nice-to-haves

• Experience in the hotel or convention center environment.
• Knowledge of high-end audio-visual equipment and electrical components.

Benefits

• Competitive salary with bonus opportunities.
• Comprehensive health insurance.
• 401(k) retirement plan with company matching.
• Paid time off and holidays.
• Professional development and training opportunities.