Sr. Director, IT Application Software Engineering & Solution Delivery

California Physicians' Service - Oakland, CA

Full-time - Executive

Oakland, CA

Insurance Carriers and Related Activities

About the position

The Sr. Director, IT Application Software Engineering & Solution Delivery is a pivotal role within the IT Applications team, responsible for enhancing collaboration between business and IT while overseeing application development through a portfolio-based model. This position reports to the VP of IT Application Services and plays a crucial part in executing Blue Shield's cloud-first strategy, particularly in migrating the claims administration platform, Facets, to the cloud. The role emphasizes leadership development, fostering high-performing teams, and ensuring the delivery of technical solutions and application support.

Responsibilities

• Oversee and manage the strategic supplier Cognizant for operating the platform as a service model and migrating the on-premises platform to the cloud.
• Provide senior leadership for all Facets Platform as a Service functions, including business applications development and support, solution delivery/SDLC, incident and problem management, strategic planning, financial management, and human capital planning.
• Ensure strategic partner adheres to application development standardization, automation, and instrumentation.
• Align the Facets Platform with the Product Model strategy, ensuring multi-tenancy capability and readiness.
• Ensure the strategic partner meets application service obligations, including SLA/SLO, routine maintenance, and service restoration.
• Ensure compliance with all contractual obligations related to financial, operational, migration, and custom code removal goals.
• Manage supplier relationships, identify service needs, design services, negotiate agreements, and oversee performance of managed services and vendors.
• Plan capacity to meet portfolio demand forecasts and continuously uplift developer engineering skills in alignment with future technology investments.

Requirements

• Proven experience in IT application software engineering and solution delivery.
• Strong leadership skills with a focus on developing high-performing teams.
• Experience in cloud migration strategies, particularly with application platforms.
• Ability to manage supplier relationships and oversee performance metrics.
• Strong financial management and strategic planning skills.

Nice-to-haves

• Experience with claims administration platforms, specifically Facets.
• Familiarity with multi-tenancy application models.
• Knowledge of application development standardization and automation practices.

Benefits

• Comprehensive health insurance coverage.
• 401k retirement savings plan with matching contributions.
• Paid time off and holidays.
• Professional development opportunities.
• Flexible work arrangements.