Sr. Director of Fulfillment Operations (24680-439)

Saddle Creek Logistics Services - North Las Vegas, NV

Full-time - Senior

Remote - North Las Vegas, NV

5,001-10,000 employees

Warehousing and Storage

About the position

The Sr. Director of Fulfillment Operations is responsible for overseeing all operations, customer service, leadership, safety, employee morale, and continuous improvement within a high-volume fulfillment center. This strategic role involves managing day-to-day operations, ensuring financial performance, and collaborating with clients to meet their business needs. The position also supports other locations and projects to achieve overall business objectives.

Responsibilities

• Provides leadership and direction for the fulfillment teams
• Provides strategic support and leadership to additional sites and projects
• Creates and manages the location(s) financial budget; Includes multiple clients and may include multiple sites
• Uses a collaborative approach, continuously evaluates, measures, and refines processes to improve service, quality, and efficiency
• Achieves client success through direct communication and interactions, managing SLA attainment, and providing rapid responses and/or action plans to concerns
• Strategic alignment contributions outlined by senior leadership to include: Solutioning & Pricing, Contract Reviews, Client Business Reviews, and Internal Stakeholder Meetings
• Incorporates LEAN practices and methodologies
• Improves employee satisfaction through improved working conditions, proactive communication, and prompt reaction to concerns
• Provides strategic leadership and guidance to develop, coach, and mentor staff
• Provides prompt and accurate reporting in alignment with Saddle Creek Logistics Services' financial reporting standards and client accounting expectations
• Works closely with business development team to support new client solutions, pricing, facility tours, and client presentations
• Identifies new business opportunities and implements new solutions within the existing customer base
• Manages value-added services, which may include call center, reverse logistics, kitting, and assembly solutions
• Manages relationships with vendors and corporate cross-functional teams
• Ensures compliance with all applicable regulatory requirements
• Maintains strong safety and facility cleanliness programs in compliance with all OSHA and company requirements
• Demonstrates a strong understanding of systems, including WMS, CRM, OMS, TMS, etc.
• Leads and supports the implementation of new and upgraded systems as required

Requirements

• Bachelor's Degree Required - preferably in Supply Chain Management, Business, Logistics, or related field
• 7-10+ years of leadership experience, 5 of which must be in a multi-channel order fulfillment business environment
• Prior experience with order fulfillment automation and technology required
• Working knowledge and experience with Warehouse Management Systems (WMS), Order Management Systems (OMS), Customer Relationship Management (CRM), and parcel management systems
• Solid understanding of business financial management (budgets, profit, and loss, forecasting/planning)
• Proficient with Microsoft Office, including Word, Excel, and PowerPoint
• Ability to write reports and business correspondence
• Ability to perform complex business analysis, critical thinking, and informed decision making
• Ability to think critically about existing processes and technology solutions
• Ability to effectively present information and respond to questions from both internal and external stakeholders
• Ability to analyze and adequately interpret policies and contracts
• Ability to travel 20% - 30%
• Effective problem solving, continuous improvement, information analysis, and timely decision making
• Builds and develops strong business relationships with the team, clients, and vendors
• Effectively influences and drives consensus with all stakeholders
• Adaptive leadership style that promotes collaboration, teamwork, and innovation at all levels
• Ability to act and react swiftly to continuous change

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Tuition reimbursement
• Vision insurance