J. J. Keller & Associates - Neenah, WI
posted 13 days ago
The Sr. Director of Service Operations at J. J. Keller & Associates, Inc. is responsible for leading the operational delivery of compliance solutions for Driver and Employee service lines within Managed Services. This role focuses on ensuring timely and quality service delivery while meeting productivity objectives and client expectations. The position requires strategic oversight to drive revenue growth, service innovation, and operational efficiency, while managing a team of three direct reports and 200 indirect reports. Continuous improvement and governance over service deliverables are key aspects of this role, which also involves collaboration with the Client Service team to maintain high-quality service and proactive account management.