Sr. Director, Quality Member Engagement & Communications

$142,300 - $263,500/Yr

Centene

Full-time - Senior

Ambulatory Health Care Services

About the position

The Sr. Director of Quality Member Engagement & Communications at Centene is responsible for leading the implementation of seamless, data-driven customer experiences across various consumer touchpoints. This role focuses on ensuring consistent, proactive, and personalized healthcare experiences at scale, while building innovative engagement solutions and leading a cross-functional team to deliver top-notch consumer outreach. The position also involves managing strategic partnerships and aligning technology strategies with internal platforms.

Responsibilities

• Define and implement omnichannel experience strategies integrating customer touchpoints across digital, mobile, call center, marketing, and offline platforms.
• Collaborate with data and analytics teams to harness customer data from multiple channels for content personalization and optimizing Quality outreach campaigns.
• Partner with cross-functional teams to enable rapid test and learn strategies to determine winning customer journeys and engagement use cases.
• Collaborate with marketing, compliance, and creative partners to create impactful content that drives business results and streamline content review processes.
• Lead strategic vendor partnerships including partner pipeline, selection, portfolio management, and day-to-day oversight.
• Manage a large portfolio of projects and technology-based solutions.

Requirements

• Bachelor's Degree in Marketing, Strategy, Digital Technology, or related field required.
• 7+ years of experience in digital customer experience, digital marketing, or related fields required.
• 3+ years of experience leading large portfolios of projects/programs and technology-based solutions required.
• Experience in retail, e-commerce, consumer health, or similar industries preferred.
• Experience in data-driven personalization and customer journey optimization using marketing automation tools preferred.
• Familiarity with CRM systems such as Salesforce and customer data platforms (CDP) preferred.
• Ability to create alignment with enterprise leaders and teams including IT, CIAM, marketing, data and platforms, UX design, data science, and product required.
• Strong understanding of omnichannel strategy and execution across digital, mobile, and physical channels.

Nice-to-haves

• Experience with AI/GAI modeling and operationalization of use cases.
• Experience in creating CX, marketing, omnichannel, and digital dashboards.

Benefits

• Competitive pay
• Health insurance
• 401K and stock purchase plans
• Tuition reimbursement
• Paid time off plus holidays
• Flexible work schedules including remote, hybrid, field, or office work options