Sr. Director, Venmo Commerce

$144,800 - $319,000/Yr

PayPal - Albany, NY

Full-time - Senior

Albany, NY

Credit Intermediation and Related Activities

About the position

At PayPal (NASDAQ: PYPL), we believe that every person has the right to participate fully in the global economy. Our mission is to revolutionize commerce globally to make moving money, selling, and shopping personalized and secure. We are looking for a world-class strategic thinker and operator to join the Venmo business unit (BU) and help us build the future of Venmo Commerce as we continue to scale our two-sided network of Buyers and Sellers. This is a highly visible, high-impact role, in which you will partner with diverse cross-functional teams to lead, execute, monitor, and deliver results. You must have the ability to succeed in a matrix environment, where success is dependent on your ability to lead by influence and collaborate with cross-functional partners in a positive, productive, and transparent way. In this role, you will work closely with leaders across Venmo and PayPal to drive growth of customer and financial metrics for PayWithVenmo and Venmo Business Profiles. This includes working with Product, Finance, Marketing, Risk, Operations, Sales, and Analytics to ensure successful adoption, performance, and scale. You will heavily rely on data, customer insights, and industry insights to identify the growing needs of the business and help prioritize initiatives to address those needs. The ideal candidate has exceptional analytical and communication skills as well as the desire and ability to drive projects forward by influencing cross-functional leaders. You will develop and implement a customer-back strategic plan that has multiplying effects on the business.

Responsibilities

• Use data, customer insights, and industry information to develop and refine our growth strategy and prioritize our efforts.
• Identify, define, and size new opportunities to determine potential for customer adoption and revenue generation; advocate for investment.
• Define the next-gen value proposition using customer research, data, and a deep understanding of Venmo's overall strategy.
• Understand Venmo and PayPal's unique assets and capabilities that can be leveraged to accelerate growth most efficiently.
• Create and socialize the narrative around Venmo Commerce to ensure the opportunity and our plans are well understood by all stakeholders.
• Work across a large set of cross-functional teams, at all levels of the organization, to map out and drive initiatives through to completion (Product, Marketing/GTM, Sales, Risk, Finance, etc).
• Monitor key performance metrics & translate into actionable plans to drive growth.
• Run and report out on our continuous planning process to ensure resources are being used most effectively.
• Engage directly in Sales/BD efforts with potential customers and partners.
• Use data to build insights about business performance across financial services product lines.
• Accountability for all metrics across revenue, margin & customer adoption/engagement.
• Work with finance on establishing targets, including annual budget & tracking of risks/opportunities.

Requirements

• Strong problem-solving skills and ability to make quick decisions in complex environments (e.g., across product lines, geographies, pricing levers etc).
• Proven track record of owning & executing on large cross-functional initiatives, projects or products and delivering results.
• Financial modeling, data analysis, and the ability to leverage analytics to drive sound decision-making.
• Exceptionally strong communication skills, including experience effectively communicating with senior management and large clients/partners.

Nice-to-haves

• 12+ years in general management, product management and/or management consulting.
• Experience in Payments, Financial Services or E-Commerce.
• Experience working in high-growth, fast-paced, performance-focused environments.
• Innovative, self-motivated, collaborative, and capable of dealing with a matrixed organization.

Benefits

• Flexible work environment
• Employee shares options
• Health insurance
• Life insurance
• Dental insurance
• Vision insurance
• Annual performance bonus
• Equity compensation