Sr. Electronic Communications Specialist

About the position

The position involves managing the enterprise Microsoft Exchange environment and supporting email security systems. The candidate will also manage Microsoft Entra and on-premise Active Directory components, requiring the ability to work in a hybrid Microsoft Azure environment. Responsibilities include managing user accounts and groups, group policy objects, permissions, synchronization, reporting, and licensing. The role requires adherence to proper change management procedures for the installation and testing of all upgrades and enhancements for email and IM systems. The candidate will maintain best practices, troubleshoot problems, and take corrective action in a timely manner. Additionally, the role involves providing technical support to internal and external users, staying updated with the latest O365 and Azure functionality, and working a flexible schedule that may include nights, weekends, and holidays. The candidate should be highly motivated and capable of working independently, while also serving as a mentor to Level I support staff. Monitoring systems for optimal operation and performance, responding to events, and resolving issues are key responsibilities. The candidate will escalate issues to management with detailed descriptions and hypotheses for root causes, solve issues collaboratively, and develop and maintain documentation on systems. Other duties may be assigned by management.

Responsibilities

• Manage the enterprise Microsoft Exchange environment and supporting email security systems.
• Manage Microsoft Entra and on-premise Active Directory components.
• Work in a hybrid Microsoft Azure environment to manage user accounts and groups, group policy objects, permissions, synchronization, reporting, and licensing.
• Ensure proper change management procedures are followed regarding the installation and testing of all upgrades and enhancements for email & IM systems.
• Maintain best practices, troubleshoot problems and take corrective action on a timely and effective basis.
• Provide technical support to internal and external users.
• Stay updated with the latest O365 and Azure functionality.
• Work a flexible work schedule that may include nights, weekends, and holidays.
• Serve as a mentor to Level I support staff.
• Monitor systems for optimal operation and performance. Respond to events and resolve issues.
• Escalate to management after developing a detailed description of issues including known failure points and a hypothesis for root cause.
• Solve issues in an independent, collaborative manner utilizing available resources in-house and vendor provided.
• Develop and maintain documentation on systems.
• Other duties as assigned by management.

Requirements

• Microsoft Exchange experience required.
• Active Directory/Entra and O365 Management.
• Advanced understanding of SMTP, X400, X500, SIP, DNS, WINS required.
• Multi-platform operating systems experience required - advanced knowledge of Microsoft Windows platform and basic knowledge of Linux required.
• General network administration skills.
• Advanced understanding of Virtualization technologies.
• Intermediate understanding of network security protocols.
• Powershell Scripting.
• Industry acknowledged certification strongly preferred MCSE/MCSA/RHCE.