Sr Engineer, Field Service (SEM, TEM, FIB) - OR/CO/MO

$93,766 - $140,629/Yr

Thermo Fisher Scientific

Full-time - Senior

Remote

10,001+ employees

Computer and Electronic Product Manufacturing

About the position

The Field Service Engineering Supervisor for Thermo Fisher Scientific's Materials and Structural Analysis division plays a crucial role in supporting the service team and ensuring high-quality customer service. This position involves on-site installations, servicing, and repairing of electron microscopy equipment, while also providing training and guidance to engineers. The supervisor will work closely with the regional manager and act as a liaison between the company and customers, addressing both administrative and technical matters.

Responsibilities

• Work closely with your service team to meet call closure goals
• Cultivate and develop positive working relationships with customers, system users, and company personnel
• Travel, often on short notice, to customer sites to resolve problems or support other field service personnel
• Engage with the product quality teams
• Provide appropriate input in writing to the Thermo Fisher documentation team
• Act as a resource for training of your employees

Requirements

• University degree or equivalent experience
• 10 years hands-on technical experience installing, solving, repairing, and calibrating tools such as SEM, TEM, FIB or similar systems
• Excellent interpersonal skills
• A valid passport is required to support travel regionally and internationally as required
• Must possess a valid driver's license
• Physical requirements include the ability to lift up to 50 lbs.
• The ability to secure entrance to US Government laboratories and facilities, if required

Benefits

• A choice of national medical and dental plans, and a national vision plan, including health incentive programs
• Employee assistance and family support programs, including commuter benefits and tuition reimbursement
• At least 120 hours paid time off (PTO)
• 10 paid holidays annually
• Paid parental leave (3 weeks for bonding and 8 weeks for caregiver leave)
• Accident and life insurance
• Short- and long-term disability
• Retirement and savings programs, such as our competitive 401(k) U.S. retirement savings plan
• Employees' Stock Purchase Plan (ESPP) offers eligible colleagues the opportunity to purchase company stock at a discount