Bristol-Myers Squibb - Devens, MA
posted about 2 months ago
Bristol Myers Squibb is seeking a highly skilled Sr. Engineer to join our Application Support Team. This position is pivotal in ensuring the smooth operation of our Manufacturing Execution System (MES) at the BMS manufacturing site, specifically focusing on two main applications: Emerson Syncade and DeltaV. The successful candidate will be responsible for fully engaging a remote team of engineers who will meet their performance targets by providing high-quality technical support to our site users. The Lead Engineer will also be responsible for identifying opportunities for process improvements, ensuring that the team provides high-quality support services, and meets its performance targets. In this role, you will work closely with the remote site lead and a team of engineers who provide 24/7 technical support for Emerson Syncade and DeltaV to our worldwide users. You will triage and provide technical support to user requests, develop and implement strategies to improve the quality and efficiency of the support services, and maintain relationships with key stakeholders. Additionally, you will lead meetings, report planned outages, and work with the Sr. Manager Front Line Application Support to develop and maintain policies and procedures for the application support team. The Application Support Sr. Engineer will also provide technical guidance, mentoring, and leadership to the application support team, ensuring that team members have the necessary skills and knowledge to perform their roles effectively. You will be responsible for documenting and recording issues, collecting feedback, and participating in training and development activities to enhance your skills and knowledge. This role requires a strong commitment to customer satisfaction and the ability to navigate complex technical challenges in a fast-paced environment.