Sr. Engineer, Front Line Application Support

$92,000 - $115,000/Yr

Bristol-Myers Squibb - Bothell, WA

Full-time - Mid Level

Bothell, WA

Chemical Manufacturing

About the position

The Sr. Engineer, Front Line Application Support at Bristol Myers Squibb is responsible for leading a remote team of engineers to provide high-quality technical support for critical manufacturing applications, specifically Emerson Syncade and DeltaV. This role involves ensuring operational efficiency, identifying process improvements, and maintaining strong relationships with stakeholders. The position requires a blend of technical expertise, leadership, and communication skills to effectively manage support services and drive team performance.

Responsibilities

• Provide 24/7 technical support for Emerson Syncade and DeltaV applications to worldwide users.
• Triage and resolve user requests, focusing on technical support for the applications.
• Develop and implement strategies to enhance the quality and efficiency of support services.
• Identify opportunities for process improvements and automation in support operations.
• Maintain relationships with key stakeholders, including users and team managers.
• Lead Digital Plant Tier 1 meetings and represent the team in Tier 2 meetings.
• Report planned outages and participate in outage planning meetings.
• Develop and maintain policies and procedures for the application support team.
• Provide technical guidance and mentoring to team members.
• Document issues and escalations to build a knowledge base.

Requirements

• BA/BS degree in Computer Science, Information Technology, Chemical Engineering, or a related field preferred.
• 4-6 years of relevant experience in application support or team lead capacity.
• Experience in providing technical support, preferably with Emerson Syncade and DeltaV.
• Strong analytical, problem-solving, and technical skills.
• Excellent communication and interpersonal skills in English.
• Ability to work independently and collaboratively in a team environment.
• Strong attention to detail and task prioritization skills.
• Willingness to learn and develop new skills.
• Experience in pharma manufacturing and technology sector.

Nice-to-haves

• Experience working with manufacturing platforms like Oracle.
• Strong leadership and management skills.
• Ability to navigate ambiguity and solve problems in a fast-paced environment.

Benefits

• Medical, pharmacy, dental, and vision care.
• Wellbeing support programs.
• Financial well-being resources including a 401(K).
• Short- and long-term disability insurance.
• Life insurance and supplemental health insurance.
• Paid national holidays and optional holidays.
• Up to 120 hours of paid vacation.
• Paid days to volunteer and sick time off.
• Parental, caregiver, bereavement, and military leave.
• Adoption and surrogacy reimbursement, fertility benefits, and child care resources.
• Tuition reimbursement and recognition programs.